Lead Inside Sales

AIR Control Concepts; Overland Park (KS); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision insurance

HSA contributions

Paid time off

Job summary

AIR Control Concepts – Jorban Riscoe Associates in Overland Park, KS is hiring a Lead Inside Sales Representative to guide the daily Inside Sales activities, ensuring orders are placed and fulfilled to exceed client expectations.

The role emphasizes building relationships with customers, providing timely quotations, and coordinating with suppliers. A commission bonus potential and a strong benefits package accompany this opportunity.

Qualifications

• Proven ability to develop and grow customer relationships.
• Experience with ERP and reporting tools is preferred.
• Strong phone and email communication skills.

Responsibilities

• Develop and grow relationships with new and existing customers by providing timely customer service and explaining product advantages.
• Develop new sales strategies to increase customer satisfaction and sales.
• Answer calls and emails with quotations based on customer needs.
• Process orders and arrange delivery options with suppliers.
• Attend industry events and networking opportunities as needed.
• Support other teams with project sales and supplier relationships.
• Learn supplier products and selection software for proper parts choices.

Skills

Phone sales

Email communication

Customer service

Microsoft Office 365

Outlook

Excel

Power BI

Oracle NetSuite

Web-based ordering

Team collaboration

Education

High school diploma

Associates degree

5+ years experience

Tools

Oracle NetSuite ERP

Power BI

Revu Bluebeam

Job description

Job Title: Lead Inside Sales Representative

Operating Company: Jorban Riscoe

Job Location: Overland Park, KS

FLSA Status: Exempt

Salary Range: $65-70k plus commission bonus potential

About:

Jorban Riscoe – A member of the AIR Control Concepts family.

Jorban Riscoe Associates is a manufacturers’ representative serving the HVAC industry. Our mission is to provide innovative ideas, products and solutions to Facility Owners, HVAC Engineers, Mechanical and Sheet Metal Contractors.

Our Core Values:

• Respect
• Integrity
• Collaboration
• Innovation
• Inclusiveness
• Passion

Our Tenets:

• #1 - Customer Satisfaction: We believe in listening to our customers' needs and responding by providing value and excellent customer service.
• #2 - Employee Satisfaction: We are dedicated to creating a diverse, equitable, and inclusive working environment in a positive, team atmosphere.
• #3 - Financial Performance: Providing exceptional customer and employee satisfaction leads to overall successful financial performance.

Check outourwebsite here:

Home - Jorban Riscoe

Job Description:

The Lead Inside Sales Representative will lead an assigned team through the daily Inside Sales department activities to ensure sales orders are placed and fulfilled to exceed client expectations.

Duties and Responsibilities:

• Developing and growing relationships with new and existing customers by providing exceptional and timely customer service, understanding their buying history to suggest related items and explaining technical advantages between selections
• Developing new sales and support strategies to achieve greater customer satisfaction and increase sales
• Answering incoming phone calls, email requests, and manufacturer leads quickly and efficiently to provide quotations based on customer needs
• Applies knowledge of the industry and products to accommodate the needs of clients
• Accepting and processing orders from customers and arranging the purchase and delivery options with the supplier
• Attend industry events and networking opportunities as needed or assigned by manager
• Pursuing new potential opportunities to increase customer base or product base
• Establish and maintain strong relationships with our suppliers to enhance sales efforts and provide effective technical support to customers.
• Developing awareness of competitors’ product lines and pricing to understand our market positioning
• Assisting other teams with project sales and support
• Willingness to learn our suppliers’ products and selection software for better understanding in making proper parts and equipment selections
• Participating in ongoing educational opportunities
• Meeting and exceeding the department and organizational goals by taking ownership of inside sales success
• Aid warehouse operations as needed for such things as replenishing stock, pulling orders, or organizing the facility
• Prepare reports, status of accounts, and leads as requested
• Other duties as assigned

Supervisory Responsibilities:

• There are no direct supervisory responsibilities, but the Lead Inside Sales Representative will be asked to:
  • Assist with hiring and training of team members.
  • Assist with overseeing the daily workflow, scheduling, and assignments of the assigned team.
  • Provide input to performance evaluations that are timely and constructive.
  • Provide Analytic data to operations

Experience and Requirements:

Required Skills/Abilities

• Ability to conduct business over the phone, via email and in person in a quick yet professional and courteous manner.
• Proficiency with a PC, using various Microsoft Office 365 Office Suite Products, specifically Outlook, Word, Excel
• Experience with Oracle: NetSuite ERP software, Power BI, & Revu: Bluebeam pdf editing software extremely desired
• Ability to quickly learn web-based programs, specifically manufacturer and supplier ordering web-based applications
• Demonstrates a collaborative, team-oriented mindset with a strong commitment to delivering exceptional Customer Satisfaction, Supporting Colleagues, and contributing to overall Financial Success.
• Dependable, proactive, and detail-oriented
• Good organizational skills and ability to prioritize
• Enjoys high energy environment, and can be flexible and organized

Education and Experience

• High school diploma or equivalent required; Associates degree preferred
• At least five (5) years of related work experience required

Physical Requirements

• Must be able to lift up to 50 pounds at a time, sit, stand, bend, stoop, and crawl.
• Prolonged periods sitting at a desk and working on a computer.

Benefits

• 401(k) with employer match (immediate vesting)
• Medical – HDHP & PPO options, Dental and Vision
• HSA with employer matching contributions
• FSA & Limited FSA
• Employer Paid Life/AD&D Insurance
• Voluntary Life Insurance Plans
• Paid Family Leave
• PTO
• Paid Company Holidays – 10Days
• Employer Paid Short-term Disability
• Long-term Disability
• Referral Bonus Opportunities
• Other voluntary fringe benefits

The Companyprovidesequal employmentopportunityin accordance withapplicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.
The Companycomplies withdisability laws and provides reasonableaccommodationstoqualified individuals.