Inside Sales and Customer Service

Consolidated Electrical Distributors; Hickory (NC); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Profit Sharing

Medical Insurance

Dental & Vision

Job summary

Consolidated Electrical Distributors is seeking an Inside Sales and Customer Service professional who prioritizes the customer. You will help contractors to manufacturers obtain tools, support, and solutions, growing with a collaborative team that values initiative.

Experience in the electrical field is a plus, but attitude and a willingness to learn matter most. You’ll report to the Profit Center Manager and work in a professional office/warehouse setting.

Qualifications

• Must have communication proficiency.
• Customer/vendor focus is essential.
• Personal effectiveness/credibility is required.
• Technical capacity to understand products and processes.
• Strong teamwork and collaboration.
• Detail-oriented with accurate record-keeping.
• Flexible approach to changing priorities.
• A 'Customer First' mindset to help customers succeed.
• Preferred: Bachelor’s degree or equivalent experience.
• Two years of experience in the electrical industry or similar field.

Responsibilities

• Provide outstanding service to new and existing customers (phone, email, and in person).
• Accurately write and manage customer orders, following sales policies.
• Maintain and strengthen existing customer relationships.
• Proactively meet or exceed monthly sales goals; collaborate with outside sales and other departments to serve customer needs.
• Offer ideas to improve processes and service.
• Follow up on quotes, orders, and materials in a timely manner.
• Stay up to date on new products and services we offer.

Skills

Communication Proficiency

Customer Focus

Teamwork

Detail-Oriented

Flexibility

Customer First Mindset

Technical Capacity

Personal Effectiveness/Credibility

Problem Solving

Local Market Knowledge

Education

Bachelor’s degree in a technical or business discipline

Tools

Microsoft Office

Job description

Summary

Job title: Inside Sales and Customer Service

Job ID: null

Department: Hickory - CED

Location: null-null

Description

Summary:

We’re looking for someone who’s passionate about putting the customer first. If you enjoy helping others succeed, love solving problems, and want to play a part in building up our local community, you’ll fit right in here. In this role, you’ll support our customers — from contractors to manufacturers — helping them get the tools, support, and solutions they need to do their best work.

Experience in the electrical field is a big plus, but attitude and a desire to grow with us matter most.

We’re a down-to-earth team that values initiative, collaboration, and people who care. If you bring the curiosity, we’ll bring the coaching.

Must have knowledge of local market.

Reports to: Profit Center Manager

Minimum Qualifications:

• Communication Proficiency

Additional Competencies:

• Customer/Vendor Focus
• Personal Effectiveness/Credibility
• Technical Capacity
• Teamwork
• Detail-Oriented
• Flexibility
• A “Customer First” Mindset – genuinely driven to help people succeed

Preferred Qualifications:

• Bachelor’s degree in a technical or business discipline, or equivalent experience
• Familiarity with Computers and Microsoft Products
• Two years of experience in the electrical industry or similar field

Working Conditions:

This job operates in a professional office and warehouse environment. You’ll use standard office equipment, and occasionally lift/move up to 50 pounds.

Supervisory Responsibilities: No

Essential Job Functions:

• Provide outstanding service to new and existing customers (phone, email, and in person)
• Accurately write and manage customer orders, following sales policies
• Maintain and strengthen existing customer relationships
• Proactively meet or exceed monthly sales goalsCollaborate with outside sales and other departments to serve customer needs
• Offer ideas to improve processes and service
• Follow up on quotes, orders, and materials in a timely manner
• Stay up to date on new products and services we offer

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range:

The compensation range for this position is $45000 to $50000 annually.

Other Compensation:

The following additional compensation may be applicable for this position:

• Profit Sharing

Benefits:

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions
• Life Insurance
• 401(k)
• Paid Sick Leave
• Paid Holidays
• Paid Vacation
• Health Savings Account (HSA) and matching