Inside Sales Agent

National Association of Professional Allstate Agents, Inc.; Ocean Springs (MS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency is seeking an Inside Sales Agent to build and maintain customer relationships. Responsibilities include handling inquiries related to insurance policies and service claims, ensuring client satisfaction and managing records. The ideal candidate should have an insurance license and a strong customer service background, with a salary range of $38,000 to $48,000 per year.

Qualifications

• Hold a property and casualty insurance license.
• Minimum of 1 year of personal and/or commercial insurance account management experience.
• Strong knowledge of insurance products and procedures.

Responsibilities

• Answer customer calls and correspondence regarding policies and service claims.
• Work with prospects to understand needs and bind new coverage.
• Maintain records of customer interactions and transactions.

Skills

Insurance product knowledge

Customer focus

Communication skills

Problem-solving

Time management

Education

Property and casualty insurance license

1 year of insurance management experience

Tools

Agency management systems

Job description

Overview

Join to apply for the Inside Sales Agent role at National Association of Professional Allstate Agents, Inc.

The Inside Sales position at The Krenning Agency is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.

Qualifications

• Hold a property and casualty insurance license and have a minimum of 1 year of personal and/or commercial lines insurance account management experience, or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and computer proficiency including agency management systems.

Compensation

$38,000.00 - $48,000.00 per year

Benefits / Perks

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Notes

Becoming an Insurance Professional: Insurance Professionals go by many names: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. No matter the name, what they all have in common is a calling to help prepare people for the future. NAPAA members understand the value of customers. They recognize that treating customers fairly and honestly is the only way to enjoy lasting success. Consumers can take comfort in knowing that, in terms of the qualities they seek in an insurance agent, NAPAA member agents are among the best there are. As there is an upcoming worker shortage in the Insurance industry, the demand for Insurance Professionals is growing every day!

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.