Insurance Customer Service Representative

National Association of Professional Allstate Agents, Inc.; Miami (FL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Health Benefits (Medical)

401k with up to 3% Employer Match

Annual discretionary bonus based on performance

Weekends Off

Access to Training

Job summary

A distinguished insurance agency in Miami is seeking an Insurance Customer Service Representative to enhance customer relationships and manage personal lines insurance coverage inquiries. The ideal candidate will have a Florida insurance license, at least two years of experience, and strong communication skills. The role offers competitive pay, professional development, and opportunities for career growth.

Qualifications

• Hold the insurance license required by Florida.
• Minimum of two years of personal lines insurance experience.
• Demonstrate strong knowledge of insurance products.

Responsibilities

• Answer customer calls and correspondence regarding insurance policies.
• Work with prospects to gather necessary data and present options.
• Set appointments to review existing policies and bind renewals.

Skills

Customer focus

Strong communication skills

Problem-solving

Attention to detail

Technology proficiency

Education

Bachelor’s Degree or comparable experience

Tools

Agency management systems

Job description

Insurance Customer Service Representative

Join to apply for the Insurance Customer Service Representative role at National Association of Professional Allstate Agents, Inc.

The Personal Lines CSR at Del Campo Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer\'s concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Qualifications

• Hold the insurance license required by the state of Florida and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor’s Degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and computer proficiency including agency management systems.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry
• Employer-paid accidental benefit policy
• Health Benefits (Medical)
• 401k with up to 3% Employer Match
• Access to Training
• Weekends Off
• Career Growth Opportunities
• Annual discretionary bonus based on agency performance / individual contribution

Compensation: $14.00 - $18.00 per hour

Becoming an Insurance Professional

Insurance Professionals go by many names: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.

NAPAA members understand the value of customers. They recognize that treating customers fairly and honestly is the only way to enjoy lasting success. Consumers can take comfort in knowing that, in terms of the qualities they seek in an insurance agent, NAPAA member agents are among the best there are.

As there is an upcoming worker shortage in the Insurance industry, the demand for Insurance Professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.