Inside Sales Administrator

Hyperion Solutions Emco LLC; Memphis (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Hyperion Solutions is seeking an experienced Inside Sales Administrator to join our Application Sales team in Memphis. The role supports customers by phone and written communications, handling orders and maintaining CRM records.

You will collaborate with Sales and Application Engineering, coordinate with Operations, and contribute to continuous improvement while leveraging MS Office and SAP.

Qualifications

• Minimum 5 years in administrative support, customer service, or inside sales.
• Proficient with Microsoft Office and Windows OS (Outlook, Excel, Word, PowerPoint).
• Strong organizational, verbal and written communication, and multitasking skills.
• Ability to work in a team and understand customer decision-making.
• SAP experience is a plus.

Responsibilities

• Develop and nurture customer relationships via regular sales communications.
• Create proposals and process sales orders per company policies.
• Organize technical documents and manage shared inboxes.
• Coordinate with Operations and Supply Chain to ensure on-time delivery.
• Pursue industry knowledge and participate in meetings.

Skills

Customer relations

CRM software

Microsoft Office

Analytical thinking

Team collaboration

Multitasking

Problem solving

Written communication

Verbal communication

Education

High School Diploma

Associate degree

Tools

SAP

Job description

Hyperion Solutions is currently seeking experienced Inside Sales Administrator to join our Application Sales team. The Application Sales team provides technical and engineering support for our customers via phone and written communications as well as facilitating orders.

Primary Responsibilities:

Customer Service & Relationship Management

• Develop and optimize customer relationships through regular sales communications.
• Communicate with customers regarding order status and ensure customer satisfaction.
• Assist with the resolution of customer issues, concerns, and complaints.
• Perform outbound emails and calls, as well as inbound lead follow-up activities.
• Maintain, build, and expand the company customer database using CRM tools.

Sales Support & Order Management

• Update notes and activities within the sales quote pipeline as directed by the sales team.
• Create and process proposals and sales orders in accordance with company policies.
• Participate in product and service promotions from both internal and external sources.
• Support the Sales and Application Engineering teams.

Administrative & Documentation Management

• Organize technical documents for proposals and projects.
• Organize and categorize shared email inboxes.
• Produce periodic reports, summaries, and other information as requested by management.
• Maintain accurate customer and sales records.

Operational Coordination

• Coordinate with Operations and Supply Chain teams to ensure on-time delivery of products and services.
• Collaborate across departments to support customer and business objectives.

Continuous Improvement & Professional Development

• Pursue ongoing knowledge of industry trends, markets, competitors, and products.
• Attend and actively participate in company meetings.
• Perform additional duties and responsibilities as assigned.

Requirements

• High School Diploma or equivalent required; Associate’s degree or higher preferred.
• Minimum of 5 years of recent experience in administrative support, customer service, inside sales, or a related role.
• Must be mechanically inclined, analytical, creative, and be able to work in a team environment
• Must possess superior skills in organization, communication, problem solving, understanding customers’ decision‑making process, verbal and written communication and multitasking
• Must be proficient with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, popular web browsers and search engines, and Windows Explorer
• SAP experience is a plus
• Must have prompt and regular attendance, a sense of urgency, self‑motivation, and discipline