Application Engineer

Hyperion Solutions Group; Memphis (TN); Presencial; USD 42.000 - 55.000; Jornada completa

Descripción de la vacante

Hyperion Solutions Group in Memphis, TN is seeking an experienced Customer Care Administrator to join our Application Sales team. You will support customers via phone and written communications, handle orders, and maintain CRM data.

The role emphasizes relationship building, order processing, documentation, and cross-functional coordination with Operations. A minimum of 5 years in administrative support or related roles, strong organizational and communication skills, and proficiency with

Formación

• Minimum of 5 years of recent experience in administrative support, customer service, inside sales, or a related role.
• Must be proficient with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, popular web browsers and Windows Explorer.
• Must possess superior organization, communication, problem solving, and multitasking abilities; able to understand customers’ decision-making process.
• Must be able to work well in a team environment and demonstrate reliability and discipline.
• SAP experience is a plus.

Responsabilidades

• Develop and optimize customer relationships through regular sales communications.
• Communicate with customers regarding order status and ensure customer satisfaction.
• Assist with resolution of customer issues, concerns, and complaints.
• Perform outbound emails and calls, and inbound lead follow-up activities.
• Maintain and expand the customer database using CRM tools.
• Update notes and activities within the sales quote pipeline as directed by the sales team.
• Create and process proposals and sales orders per company policy.
• Support product and service promotions from internal and external sources.
• Coordinate with Operations and Supply Chain to ensure on-time delivery.
• Produce periodic reports and maintain accurate customer and sales records.

Conocimientos

Organization

Verbal communication

Written communication

Problem solving

Multitasking

Team collaboration

Educación

High School Diploma or equivalent

Associate degree or higher preferred

Herramientas

Microsoft Office

Windows OS

Outlook

Excel

Word

PowerPoint

SAP

Descripción del empleo

Description

Hyperion Solutions is currently seeking experienced Customer Care Administrator to join our Application Sales team. The Application Sales team provides technical and engineering support for our customers via phone and written communications as well as facilitating orders.

Primary Responsibilities:

Customer Service & Relationship Management

• Develop and optimize customer relationships through regular sales communications.
• Communicate with customers regarding order status and ensure customer satisfaction.
• Assist with the resolution of customer issues, concerns, and complaints.
• Perform outbound emails and calls, as well as inbound lead follow-up activities.
• Maintain, build, and expand the company customer database using CRM tools.

Sales Support & Order Management

• Update notes and activities within the sales quote pipeline as directed by the sales team.
• Create and process proposals and sales orders in accordance with company policies.
• Participate in product and service promotions from both internal and external sources.
• Support the Sales and Application Engineering teams.

Administrative & Documentation Management

• Organize technical documents for proposals and projects.
• Organize and categorize shared email inboxes.
• Produce periodic reports, summaries, and other information as requested by management.
• Maintain accurate customer and sales records.

Operational Coordination

• Coordinate with Operations and Supply Chain teams to ensure on-time delivery of products and services.
• Collaborate across departments to support customer and business objectives.

Continuous Improvement & Professional Development

• Pursue ongoing knowledge of industry trends, markets, competitors, and products.
• Attend and actively participate in company meetings.
• Perform additional duties and responsibilities as assigned.

Requirements

• High School Diploma or equivalent required; Associate’s degree or higher preferred.
• Minimum of 5 years of recent experience in administrative support, customer service, inside sales, or a related role.
• Must be mechanically inclined, analytical, creative, and be able to work in a team environment
• Must possess superior skills in organization, communication, problem solving, understanding customers’ decision-making process, verbal and written communication and multitasking
• Must be proficient with Microsoft Office and Windows OS including Outlook, Excel, Word, PowerPoint, popular web browsers and search engines, and Windows Explorer
• SAP experience is a plus
• Must have prompt and regular attendance, a sense of urgency, self-motivation, and discipline