Inside Sales & Account Manager – Manufacturing

Epic Machine Inc; Fenton (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Epic Machine Inc. is seeking an organized, people-oriented professional to support sales and customer relationships for our Precision CNC Machine Shop and B2B Anchor Company.

This hands-on role involves handling inquiries, quotes, and account support in the office, plus visiting customers, attending trade shows, and identifying new business opportunities. You will develop relationships, generate opportunities, provide quotes, and manage CRM and pipeline.

Qualifications

• Experience in B2B sales with tech products.
• Excellent communication with customers.
• Able to travel for client meetings.

Responsibilities

• Develop and maintain customer relationships for both divisions.
• Generate new sales opportunities and support account growth.
• Provide quotes, order support, and customer follow-up.
• Travel to prospect and existing accounts.
• Represent the company at trade shows and industry events.
• Maintain CRM and sales pipeline.

Skills

Sales experience

B2B sales

Communication skills

CRM experience

Travel willingness

Mechanical inclination

Tools

Bigin

Job description

Seeking a highly organized, people-oriented professional to support sales and customer relationships for our Precision CNC Machine Shop and B2B Anchor Company.

This is a hands-on role for someone who enjoys wearing multiple hats. Responsibilities range from handling customer inquiries, quotes, and account support in the office to visiting customers, attending trade shows, and identifying new business opportunities.

Responsibilities

• Develop and maintain customer relationships for both business divisions
• Generate new sales opportunities and support account growth
• Provide quoting, order support, and customer follow-up
• Respond to customer inquiries and coordinate solutions
• Conduct customer visits and travel to prospect and existing accounts
• Represent the companies at trade shows, industry events, and networking opportunities
• Collaborate internally with operations, production, and leadership teams
• Maintain CRM, sales pipeline, and account records
• Support marketing, customer communication, and business development initiatives
• Engage with potential clients through outbound calling, warm calling, and telemarketing to generate new business opportunities.
• Develop and nurture relationships with existing customers
• Collaborate with marketing teams to execute targeted campaigns and follow up on leads generated through various channels.
• Provide exceptional customer service by addressing inquiries promptly and professionally, ensuring a positive experience throughout the sales process.

Qualifications

• CNC or machining experience not required, however being mechanically inclined would be a plus.
• Proven experience in sales, or B2B sales with a focus on technology or technical products.
• Strong communication skills; comfortable talking with Customers on the phone and in person.
• Familiarity with CRM software like Bigin or other CRM platforms for managing customer data and sales pipelines.
• Knowledge of business development techniques, outbound calling strategies, and marketing integration.
• Demonstrated ability to work independently while collaborating effectively within a team environment.
• Customer service orientation with a proactive approach to problem-solving.
• Comfortable with technical/manufacturing environments
• Self-motivated and customer-focused
• Willing to travel as needed
• Able to manage multiple products, industries, and customer types