Inside Sales Account Manager

Phoenix Mecano North America; Frederick (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Phoenix Mecano North America is seeking an Account Manager to handle inbound and outbound sales, manage assigned customer accounts, and support new customers from the Frederick, MD area. You will respond to inquiries, prepare quotes, and coordinate with engineering, production, and logistics to ensure timely delivery.

The role emphasizes maintaining CRM records, engaging customers via LinkedIn/Sales Navigator, and providing product and application information across industries.

Qualifications

• 2–4 years of Inside Sales experience.
• Strong Account Management and Relationship Building to maintain and grow customer accounts.
• Commitment to Customer Service and Customer Satisfaction, with focus on responsiveness and problem solving.
• Excellent written and verbal communication skills, including professional phone and email etiquette.
• Bi-lingual skills are a plus.
• Experience with CRM systems and basic proficiency in Microsoft Office (Excel, Word, Outlook).
• Understand customers' business needs and recommend appropriate products/services; prior experience in industrial or manufacturing environments is beneficial.
• Proven organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.
• Bachelor’s degree preferred in Business, Engineering, or related field, or equivalent relevant experience.

Responsibilities

• Respond to customer inquiries and prepare quotes.
• Follow up on open opportunities.
• Coordinate with engineering, production, and logistics to ensure accurate and timely delivery.
• Maintain CRM records.
• Engage with customers through LinkedIn/Sales Navigator.
• Monitor order status and provide product and application information to customers across all industries.

Skills

Inside Sales

Account management

Customer service

Communication skills

Bi-lingual

Education

Bachelor's degree or equivalent

Tools

CRM systems

Microsoft Office

LinkedIn Navigator

Job description

Company Description

Phoenix Mecano North America is a leading provider of industrial components, enclosure systems, connection technology, and value-added manufacturing services. Phoenix Mecano delivers application-ready solutions that support machining, customization, assembly, and integration, enabling customers to simplify design and accelerate production readiness. Serving industries including data centers, automation, medical technology, transportation, agriculture, energy, aerospace, packaging, and general manufacturing, the organization combines engineering expertise with strong manufacturing capabilities. Team members contribute to moving customers from concept to completion with reliable, high-quality solutions.

Role Description

This is a full-time, on-site Account Manager role based in Frederick, MD. The Account Manager will handle inbound and outbound sales activities, manage assigned customer accounts, and support new customers.

Daily responsibilities include responding to customer inquiries, preparing quotes, following up on open opportunities. This and coordinating with engineering, production, and logistics to ensure accurate and timely delivery. The role involves maintaining CRM records, engaging with customers through LinkedIn/Sales Navigator. monitoring order status, and providing product and application information to customers across all industries.

Qualifications

• Two to four years of demonstrated Inside Sales experience,
• Strong Account Management and Relationship Building skills to maintain and grow customer accounts.
• Commitment to Customer Service and Customer Satisfaction, with a focus on responsiveness and problem-solving.
• Excellent written and verbal communication skills, including professional phone and email etiquette.
• Bi-lingual skills are a plus.
• Experience with CRM systems and basic proficiency in Microsoft Office (Excel, Word, Outlook).
• Understand customers' business needs and recommend appropriate products/services; prior experience in industrial or manufacturing environments is beneficial.
• Proven organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.
• Bachelor’s degree preferred in Business, Engineering, or a related field, or equivalent relevant experience.