Inside Sales Account Manager

Galderma; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

Galderma in Miami is seeking an Alastin Inside Sales Account Manager to expand our inside sales capability and drive portfolio growth through phone and email engagement. You will cover accounts across assigned geographies, qualify leads, educate customers on product indications and safety, and deliver online demos to close opportunities.

The role requires 3+ years in aesthetics sales, strong relationship-building, and proficient use of CRM systems.

Qualifications

• 3 or more years previous aesthetics inside sales experience or field sales experience
• BA/BS degree preferred, or equivalent education and directly related years of experience
• Knowledge of clinical, surgical techniques and aesthetic procedures and medical terminology
• Experience building strong relationships, establishing credibility and rapport with customers
• Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills
• Ability to present to a group in a virtual setting
• Self-reliant with ability to make solid business decisions
• Outstanding verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience working with NetSuite or order entry portal and/or CRM system a plus

Responsibilities

• Provide sales coverage for accounts / geographies, lead qualification, leaves of absences and vacancies
• Promote and sell products to a database of Inside Sales accounts and prospects within assigned geographies or on an as needed basis depending on current needs
• Educate customers regarding use of the company's products, how they fulfill the needs of the customer, indications/contraindications, and safety of the products
• Perform effective online demos or training webinars for accounts
• Build strong professional relationships, establish credibility and rapport with customers.
• Develop and initiate specific course of action to increase sales and market share
• Implement and execute key marketing strategies.
• Create order suggestions, upsell and close sales to achieve sales goals. Enter orders into system, collect all new account paperwork during process
• Assist with account issues including, but not limited to; order tracking, missing product, returns/exchanges on orders and payment issues
• Qualify inbound leads and route qualified opportunities to the appropriate Account Manager for further development and closure
• Suggest and implement improvements for Inside Sales function based on industry best practices
• Other duties as assigned

Skills

Inside sales experience

Communication skills

Time management

Multitasking

Education

BA/BS degree or equivalent

Tools

NetSuite

CRM system

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job Title: Alastin Inside Sales Account Manager

Location: Miami

The Opportunity

The Inside Sales Account Manager is responsible for building and growing the Inside Sales function within Alastin. The position is responsible for enhancing portfolio growth through business development activities using primarily phone and email communication. The position will report to the Associate Director, Customer and Sales Support and will be responsible for providing sales coverage to accounts in assigned geographies, vacant and leave of absence territories to help provide coverage and support for targeted accounts.

Key Responsibilities

Provide sales coverage for accounts / geographies, lead qualification, leaves of absences and vacancies

Promote and sell products to a database of Inside Sales accounts and prospects within assigned geographies or on an as needed basis depending on current needs

Educate customers regarding use of the company's products, how they fulfill the needs of the customer, indications/contraindications, and safety of the products

Perform effective online demos or training webinars for accounts

Build strong professional relationships, establish credibility and rapport with customers.

Develop and initiate specific course of action to increase sales and market share

Implement and execute key marketing strategies.

Create order suggestions, upsell and close sales to achieve sales goals. Enter orders into system, collect all new account paperwork during process

Assist with account issues including, but not limited to; order tracking, missing product, returns/exchanges on orders and payment issues

Qualify inbound leads and route qualified opportunities to the appropriate Account Manager for further development and closure

Suggest and implement improvements for Inside Sales function based on industry best practices

Other duties as assigned

Qualifications

3 or more years previous aesthetics inside sales experience or field sales experience required. Previous skincare experience preferred.

BA/BS degree preferred, or equivalent education and directly related years of experience required

Knowledge of clinical, surgical techniques and aesthetic procedures and medical terminology

Experience building strong relationships, establishing credibility and rapport with customers

Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills

Ability to present to a group in a virtual setting

Self-reliant with ability to make solid business decisions

Outstanding verbal and written communication skills

Ability to multi-task, prioritize, and manage time effectively

Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills

Experience working with NetSuite or order entry portal and/or CRM system a plus

Ability to provide service to accounts in various time zones across the US

Actively participate and attend scheduled sales meetings and conference calls

Ability to work longer hours as needed during end of month, quarter and year to deliver on quota

Proficient in Microsoft PowerPoint, Word, and Excel

Some travel may be required; including travel to accounts during vacancy/LOA's

Physical Requirements and Work Environment

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you'll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!

If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers. Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.