Inside Sales

Fasteners Inc; Sacramento (CA); Sur place; USD 32 000 - 37 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Paid vacation

401K

Weekly product training

Résumé du poste

Fasteners Inc in Sacramento is seeking an Inside Sales Representative to manage quotes, process orders, and proactively grow customer accounts. You’ll collaborate with outside sales, identify add-ons, and help customers find the right fasteners for their projects.

You should be comfortable making outbound calls, maintaining accurate quotes, and ensuring timely order fulfillment while building strong relationships with clients and teammates.

Qualifications

• Experience in inside sales or account management with a sales component.
• Comfort making outbound calls and proposing add-ons without being pushy.
• Strong attention to detail and order accuracy.
• Ability to track quotes and close the loop consistently.
• Familiarity with ERP systems like NetSuite is a plus.

Responsabilités

• Own quotes and follow up on a set schedule until won or lost.
• Enter orders accurately and inform customers of delays.
• Sell on every contact by recommending related products and pricing.
• Grow accounts by proactive calls and reorders.
• Coordinate with Outside Sales and keep them informed.
• Stay organized across phone, email, text, and chat.
• Source and coordinate with warehouse for on-time fulfillment.

Connaissances

Inside sales

Account management

Customer service

Outbound calls

Sales follow-through

ERP/NetSuite experience

Outils

NetSuite

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Power Inn Road, Sacramento, CA, US

Salary Range: $23.00 To $27.00 Hourly

Inside Sales Representative Location: Sacramento | Full-time | Pay: $23.00 – $27.00 per hour

Who We Are

At Fasteners Inc, we help people get the job done right. Contractors, businesses, and weekend DIYers rely on us for quality fasteners, tools, and jobsite supplies from our locations across Northern California, Oregon, and Nevada.

What really makes the difference here is our team. We take pride in doing the right thing, supporting one another, and showing up ready to help our customers succeed.

What We Offer

• Competitive pay and employee discounts.
• Paid vacation, employer-sponsored insurance benefits, and 401K.
• Structured onboarding and weekly training on products, systems, and sales skills.
• A supportive team that celebrates sales wins and helps each other succeed.

About the Role

We’re looking for an Inside Sales Representative who wants to do more than take orders. Our inside sales reps are often the person customers talk to most, and we want someone who uses that to help customers and grow their accounts.

You’ll handle quotes and orders quickly and accurately, then take the next step: following up to win business, suggesting what else a customer needs for the job, and working hand in hand with our outside sales team on shared accounts.

What You’ll Be Doing

• Own your quotes. Build accurate quotes and follow up on a set schedule until each one is won or lost.
• Enter orders accurately. Enter sales orders, confirm details with customers, and contact them proactively about delays or backorders.
• Sell on every contact. Solve the customer’s request first, then recommend related products, add-ons, and volume pricing.
• Grow your accounts. Make proactive calls, suggest reorders, and reconnect with customers who have gone quiet.
• Partner with Outside Sales. Work requests from outside sales reps and keep them informed on their customers.
• Stay organized. Manage requests by phone, email, text, and team chat so nothing falls through the cracks.
• Source and purchase products and coordinate with warehouse and retail teams for on-time fulfillment.

What We’re Looking For

• Experience in inside sales, account management, or customer service with a sales component.
• Comfort making outbound calls and suggesting add-ons without being pushy.
• Strong attention to detail. You take pride in getting orders right the first time.
• Follow-through. You track your open quotes and requests and always close the loop.
• Comfort with computer systems. NetSuite or ERP experience is a plus.
• A team-first, coachable attitude and a focus on solutions.
• Experience with tools, fasteners, hardware, or construction products is helpful, but not required.

We’ll teach you the products and our systems. What we’re looking for is drive, accuracy, and follow-through.

What Success Looks Like

• Quotes are followed up on time, and more of them turn into orders.
• Orders are accurate the first time and requests are turned around quickly.
• Your accounts grow, and outside sales reps see you as a trusted partner.

Responsible for understanding customer needs, presenting appropriate product solutions, and managing the sales process from initial contact through to closing. This role requires building strong relationships with clients, maintaining accurate sales records, and collaborating closely with marketing and outside sales teams to align sales strategies.