Inside Sales

Mill Creek Lumber & Supply Co; Oklahoma City (OK); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

401(k) with company match

Paid time off

Employee discount

Training and development

Job summary

Mill Creek Lumber and Supply Company in Oklahoma City is seeking a Fireplace Sales Representative to join our inside sales team. You will assist customers in person and over the phone, process orders accurately, and ensure a seamless shopping experience.

The ideal candidate brings strong customer service and sales skills, product knowledge of fireplaces and related accessories, and the ability to upsell while maintaining accuracy and timeliness in orders and inventory coordination.

Qualifications

• High school diploma or equivalent.
• Proven experience in customer service or sales in building materials or related industry.
• Excellent interpersonal and communication skills with customers.

Responsibilities

• Greet customers with a warm, friendly demeanor at the counter and provide exceptional service.
• Accurately process customer orders using the POS system and verify details.
• Check product availability and coordinate delivery or pickup with other departments.
• Assist customers in selecting fireplace products based on preferences and budget.
• Identify opportunities to upsell or cross-sell related items and services.
• Monitor stock levels and assist with inventory and shelf organization.
• Collaborate with colleagues to meet sales goals and participate in training.

Skills

Customer service

Sales

Product knowledge

Communication skills

POS systems

Detail-oriented

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Order processing software

Job description

Mill Creek Lumber and Supply Company is a leading provider of lumber and building materials, serving the construction industry since 1934. We are dedicated to delivering high-quality products and exceptional customer service and as we continue to expand our operations, we are seeking a highly motivated and customer-focused Fireplace Sales Representative to join our team. As an inside sales representative, you will be an integral part of our sales team, providing exceptional customer service and driving fireplace sales. Your primary responsibility will be assisting customers in person and over the phone, accurately process orders, and ensuring a seamless experience for all customers.Responsibilities:Greet customers with a warm and friendly demeanor, ensuring a positive and welcoming atmosphere at the counter. Listen attentively to customer inquiries and deliver exceptional customer service by answering questions, offering product recommendations, and resolving issues promptly and effectively.Accurately process customer orders, ensuring all details are recorded correctly and promptly. Utilize the point-of-sale (POS) system to enter product information, calculate pricing, apply discounts, and generate invoices or receipts.Verify product availability, communicate delivery or pickup schedules, and coordinate order fulfillment with other departments as necessary.Develop a comprehensive understanding of Mill Creek product offerings. Stay informed about the latest industry trends, advancements, and product specifications to provide customers with accurate information and recommendations.Assist customers in selecting appropriate fireplace products based on their preferences, budget, and project requirements.Proactively identify opportunities to upsell or cross-sell additional products or services to customers. Utilize your product knowledge to suggest complementary items, accessories, or upgrades that enhance the customer's purchase and meet their needs.Monitor stock levels, track popular items, and communicate inventory needs to the appropriate department.Assist in restocking shelves, organizing product displays, and conducting regular inventory counts to ensure an efficiently managed and visually appealing sales floor.Work collaboratively with colleagues and other departments to achieve common goals. Communicate effectively and share relevant customer feedback, product insights, and market trends with the team.Assist team members during peak periods, contribute to a positive work environment, and actively participate in training and development opportunities.Other duties as assigned.Qualifications:High school diploma or equivalent.Proven experience in customer service or sales, preferably in the building supply industry.Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.Strong product knowledge and the ability to quickly learn and adapt to new product lines and specifications.Demonstrated sales abilities, with a track record of meeting/exceeding sales targets.Proficient computer skills, including point-of-sale (POS) systems and order processing software.Detail-oriented with the ability to multitask and handle multiple requests simultaneously.Physical stamina to stand, walk, and lift moderately heavy items throughout the workday.Flexibility to work weekends, evenings, and holidays as required.Benefits:Competitive salary based on experience and qualificationsComprehensive health, dental, and vision insurance plansRetirement savings plan with company matchingPaid time off and vacation policyEmployee discount program on lumber and building suppliesProfessional development opportunities and training programsCompany-sponsored events and team-building activitiesSafe and supportive work environmentOpportunity for growth and advancement within the companyIf you are a detail-oriented professional with the requirements outlined above,We encourage you to APPLY TODAY!Mill Creek Lumber and Supply Company is an equal opportunity employer and values diversity in the workplace. We actively encourage applicants from all backgrounds to apply!