Inside Sales

Richards Building Supply Co.; Kaiser (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Discretionary holiday and performance–

PTO 20 days + holidays

Company closure between Christmas and

Career growth opportunities

Family-owned, team-oriented culture

Job summary

Richards Building Supply Co. is seeking an Inside Sales Representative to nurture contractor relationships and guide product choices. You’ll handle calls, orders, and inquiries, and collaborate with Outside Sales to drive results.

The role emphasizes customer engagement, inventory coordination, and promotions education in a family‑owned business that values growth and stability.

Qualifications

• 2–3 years in a customer-facing role, in sales, retail, or distribution.
• Strong computer skills, including Microsoft Office; experience with CRM is a plus.
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus—we’re happy to train motivated candidates.
• Spanish-speaking is a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.
• Help out in the warehouse as needed.

Skills

Customer-facing experience

Multitasking

Strong computer skills

Industry knowledge

Spanish language (advantage)

Travel readiness

Tools

Microsoft Office

CRM software

Job description

Richards Building Supply is a family‑owned and operated company with over 40 years of success. We’re looking for a driven Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Why Join Us

• Stable Schedule: Full‑time, Monday‑Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work.
• Generous PTO: 20 paid days off, including PTO, holidays, and a company closure between Christmas and New Year’s.
• Competitive Pay & Bonuses: Strong hourly rate with overtime potential during peak season, and eligibility for discretionary holiday and performance bonuses.
• Top‑Tier Benefits: Medical, dental, and vision insurance with significant employer contributions; 401K with industry‑leading company match; additional voluntary benefits such as disability coverage and accident insurance.
• Career Growth: We invest in your success—through training, promotions, and new opportunities.
• Family‑Owned & Operated: We treat our team like family and foster a supportive, team‑driven environment.

What You’ll Do

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in‑person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.
• Help out in the warehouse as needed.

Requirements

• 2–3 years of experience in a customer‑facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office; CRM experience is a plus).
• Ability to multitask in a fast‑paced environment.
• Industry knowledge is a plus—we’re happy to train motivated candidates.
• Spanish‑speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

We are an equal‑opportunity employer and value veterans from all levels of service.