Inside Sales

Lamons; Ferndale (WA); Hybrid; USD 50,000 - 67,000; Full time

Benefits offered by this job

PTO

Holidays

Medical Insurance

401k Match

Job summary

Lamons is seeking an Inside Sales Representative to support and grow B2B customer accounts. You will deliver responsive service, accurate pricing, and solutions aligned with customer needs and long-term partnerships.

Work closely with Outside Sales, branch teams, manufacturing, and supply chain to manage daily sales activity, pricing, and order status while driving customer satisfaction and retention.

Qualifications

• 2 years of sales or customer service experience required.
• Bachelor’s degree preferred in Marketing, Sales, Business, or related field.

Responsibilities

• Manages pricing structures and account details in Salesforce.
• Serves as primary contact for existing customers and coordinates with internal teams.
• Communicates changes to orders and expedites as needed.
• Identifies upsell and cross-sell opportunities within accounts.
• Resolves customer concerns and ensures timely follow-up.
• Develops daily pricing strategies for contracts and bids.
• Reviews RFQs, bids, and customer requests for accuracy.
• Collaborates with Outside Sales to share feedback and needs.
• Coordinates with engineering, quality, purchasing, and vendors on specs.

Skills

B2B sales

Pricing strategy

Account management

Customer service

Communication skills

Sales cycles

Product knowledge

Education

High school diploma

Bachelor’s degree in Marketing or related field

Tools

Salesforce

Microsoft Excel

Job description

Job Summary

The Inside Sales Representative supports and grows existing B2B customer accounts by delivering responsive service, accurate pricing, and solutions that align with customer needs and long-term partnership goals. This role works closely with Outside Sales, branch teams, manufacturing, and supply chain to manage day-to-day sales activity, support contract and project pricing, and ensure customer satisfaction across assigned accounts.

Job Duties and Responsibilities

• Manages pricing structures and other account details in Salesforce in alignment with assigned customer accounts, volume commitments, margin objectives, and operating income goals.
• Serves as a primary point of contact for existing customers, coordinating with Outside Sales, branch teams, and operations on order status, inventory availability, pricing, delivery schedules, and product specifications.
• Proactively communicates changes to open orders, expediting needs, and potential new opportunities to Manufacturing, Inside Sales, and Outside Sales team.
• Supports customer retention and account growth by identifying upsell and cross-sell opportunities within existing accounts.
• Assists in resolving customer concerns and follows up to ensure timely resolution and overall customer satisfaction.
• Develops and manages daily pricing strategies in support of customer contracts, project bids, and MRO agreements.
• Reviews and prices all RFQs bids, and customer requests, ensuring accuracy, responsiveness, and alignment with customer requirements.
• Collaborates with Outside Sales to communicate customer feedback, sales activity, concerns, and evolving account needs.
• Works closely with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes.
• Stays informed on Lamons products, industry standards, customer applications, and competitive offerings to effectively support customer needs.
• Reviews incoming sales leads and bid activity and reports outcomes to the Inside Sales Manager or Branch Manager.
• Coordinates purchased products with vendors and the purchasing department to support customer orders and delivery commitments.
• Performs other duties as assigned.

Skills

• Strong understanding of B2B sales principles and business ethics.
• Ability to learn and articulate Lamons products, applications, and competitive differentiators.
• Working knowledge of pricing strategy, margin awareness, and account-based selling.
• Ability to learn production processes and product flow in a manufacturing environment.
• Strong problem solving, conflict resolution, and customer service skills.
• Excellent verbal and written communication skills.
• Proficiency with CRM systems (Salesforce preferred).
• Basic math skills, including conversions and measurements related to product dimensions.

Education

• Required: High school diploma, GED or equivalent.
• Preferred: Bachelor’s degree in Marketing, Sales, Business, or related field.

Work Experience

• Required: 2years of previous Sales or Customer Service experience.
• Preferred: 3years’ experience as an Inside Sales Representative in the Petrochemical, PVF, Renewable, Distribution, or Manufacturing industry.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times

Compensation and Benefits

• Annualcompensation based on experience: $50,000 - $67,000
• PTO - Vacation and Sick Time
• 11 Paid Holidays
• Medical, Dental, and Vision
• 401k with Match