Inside Sales

Partners In Recovery LLC; El Paso (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

HSA

Wellness rewards program

Vision insurance

401(k) retirement savings with company

Company-paid basic life insurance and/

Job summary

Copper State Bolt & Nut Co. is seeking an Inside Sales Representative to advise customers, quote products, and manage orders across manufacturing and industrial sectors.

You will collaborate with Purchasing, Warehouse, and Outside Sales to ensure timely fulfillment and exceptional service. The ideal candidate has experience in inside sales or related roles, familiarity with ERP systems, and strong communication skills to build lasting customer relationships.

Qualifications

• Experience in inside sales, customer service, account management, sales support, or industrial distribution.
• Experience in manufacturing, industrial supply, fasteners, construction, MRO, electrical, plumbing, HVAC, fluid power, welding, or related industries is highly preferred.
• Proficiency with ERP systems and Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Build and maintain long-term relationships with new and existing customers.
• Respond to inquiries by phone, email, and in person with professionalism.
• Identify customer needs and recommend products and solutions.
• Prepare accurate quotes, process orders, and follow up to win business.
• Coordinate with Purchasing, Warehouse, Operations, and Outside Sales to fulfill orders on time.
• Expedite orders and communicate updates on status and delivery timelines.
• Cross-sell, upsell, and generate additional sales opportunities.
• Support Outside Sales by identifying new business opportunities.
• Maintain accurate customer and order data in ERP.
• Resolve customer issues quickly with outstanding service.

Skills

Inside Sales

Customer Service

Account Management

Sales Support

Industrial Distribution

Tools

ERP Systems

Microsoft Office

Job description

• Job Category Inside Sales
• Employee Type Full Time

Description

Copper State Bolt & Nut Co. has been a trusted name since 1972, known for our unwavering commitment to excellence. As a family and women-owned business, we serve over 16,000 customers worldwide through 30+ facilities. Our dedication to quality fosters strong partnerships with customers and suppliers. While fasteners are our foundation, we also provide construction products, industrial supplies, safety items, and more. With over 50 years of experience, we continue to adapt, grow, and prioritize customer satisfaction.

Inside Sales Representative – Industrial & Manufacturing Solutions.

At Copper State Bolt & Nut Co., we're always looking for customer-focused professionals who enjoy solving problems, building relationships, and helping businesses succeed. As one of the Southwest's leading industrial fastener and supply distributors, we've been serving customers since 1972 by delivering exceptional service, quality products, and reliable solutions.

We're seeking motivated Inside Sales Representatives who thrive in a fast-paced environment and enjoy working with customers in manufacturing, construction, industrial, mining, OEM, MRO, and related industries.

Whether you're an experienced inside sales professional or have a strong background in industrial customer service, account management, project coordination, or distribution sales, we'd love to hear from you.

What You'll Do

As an Inside Sales Representative, you'll serve as a trusted advisor to your customers by helping them find the right products, providing timely quotations, managing orders, and ensuring an exceptional customer experience from start to finish.

Responsibilities include:

• Build and maintain long-term relationships with new and existing customers.
• Respond to customer inquiries by phone, email, and in person with professionalism and urgency.
• Identify customer needs and recommend products and solutions that support their operations.
• Prepare accurate quotes, process orders, and proactively follow up to win business.
• Coordinate with Purchasing, Warehouse, Operations, and Outside Sales to ensure orders are fulfilled accurately and on time.
• Expedite customer orders and communicate updates on order status, availability, and delivery timelines.
• Identify opportunities to cross-sell, upsell, and generate additional sales.
• Support Outside Sales by identifying new business opportunities and qualified sales leads.
• Maintain accurate customer and order information within our ERP system.
• Resolve customer issues quickly while delivering outstanding service.

What We're Looking For

• Experience in inside sales, customer service, account management, sales support, or industrial distribution.
• Experience in manufacturing, industrial supply, fasteners, construction, MRO, electrical, plumbing, HVAC, fluid power, welding, or related industries is highly preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Experience working with ERP systems or business software.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Self-motivated with a positive attitude and a passion for helping customers succeed.

Preferred Qualifications

• Experience with industrial products, fasteners, or manufacturing components.
• Knowledge of inventory management, purchasing, or supply chain processes.
• Experience reading customer specifications or technical product information.
• Previous experience supporting Outside Sales teams.

Why Copper State?

At Copper State, you'll join a company that values teamwork, integrity, continuous improvement, and exceptional customer service. We invest in our employees and provide opportunities for career growth within a stable, family-oriented organization that has been serving customers for more than 50 years.

What We Offer

• Medical insurance
• Health Savings Account (HSA)
• Wellness rewards program
• Vision insurance
• 401(k) retirement savings with company match
• Company-paid basic life insurance and AD&D
• Short- and long-term disability coverage
• Employee Assistance Program
• Additional employee perks program

If you enjoy building customer relationships, solving problems, and being part of a team that keeps America's industries moving, we'd love to hear from you.