Inside Sales

The Franklin Group; Burley (ID); On-site; USD 36,000 - 46,000; Full time

Job summary

Franklin Building Supply in Burley, Idaho, is seeking an Inside Sales Representative to provide exceptional customer service at the store and help customers find products. The role focuses on greeting customers, answering questions, and guiding them through our building materials selection.

You will work at the inside sales counter in a retail setting, interact with a diverse customer base, and use basic computer skills to support sales.

Qualifications

• Customer Service-Minded: A focus on providing excellent customer service; safety-conscious, honest, hardworking, outgoing, friendly, and expressive.
• Building Materials Knowledge: Possess basic knowledge of building materials or the ability to quickly learn and retain new information.
• Time Management: Efficiently manage your time to accomplish multiple objectives in a fast-paced environment.
• Computer and Social Media Skills: Basic computer and social media skills to support sales and customer engagement.
• Problem-Solving: Independently solve problems to achieve specific objectives.
• Versatile and Team-Oriented: Exhibit versatility and self-motivation, working collaboratively with the team.
• Continuous Learning: A dedication to expanding knowledge and staying up-to-date with industry trends.
• Adaptability: Recognize the need for process adjustments to support business growth.
• Prioritization: Effectively prioritize and triage activities to meet objectives within promised completion times.
• Preferred: Bilingual: Ability to communicate with customers in English and Spanish.

Responsibilities

• Provide exceptional customer service to those entering the store and guide them in finding products.
• Greet customers at the inside sales counter and offer support.
• Engage with a diverse range of customers and participate in daily retail operations.
• As a problem solver, leverage resources to meet customer needs in a moral, ethical, and mutually beneficial way.
• Foster a competitive yet team-oriented atmosphere and build partnerships with customers and vendors.
• Invest in personal growth and help the team reach its potential.

Skills

Customer service

Building materials knowledge

Time management

Computer skills

Problem solving

Versatile & team-oriented

Continuous learning

Adaptability

Prioritization

Bilingual (English/Spanish)

Job description

Description

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employees.
• We are committed to working safer, smarter, and more efficiently than ever before. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose:

The primary purpose of the Inside Sales Representative is to provide exceptional customer service to those entering the store, ensuring that their visit to Franklin Building Supply is a positive and productive one. This role entails assisting customers, addressing their questions, and guiding them in finding the products they require.

About the Sales Counter:

• The Inside Sales Counter serves as the daily face of our company, actively engaging with and assisting customers. When customers call or walk through our doors, our Inside Sales staff warmly greet them and offer support.
• In this dynamic role, you'll encounter a diverse range of customers and experience the daily operations of a retail facility. Working at the inside sales counter provides exposure to nearly every aspect of the building industry. Successful employees in this role are prime candidates to advance into building materials sales.
• We are seeking individuals who are adept problem solvers, and capable of finding creative solutions to meet customer needs. A successful employee will leverage all available resources, provided that their actions are moral, ethical, and mutually beneficial to the customer, vendor, and our company.
• We foster a competitive yet team-oriented atmosphere, believing in the power of partnerships with our customers and vendors for mutual success.
• We invest in our employees and expect them to take ownership of their opportunities and challenges. No matter the situation, we expect our employees to do what's right for the customers and the company.
• We aim for long-term relationships with our employees, encouraging them to grow with the company and balance their personal and professional lives to support this goal

Requirements

To excel in this role, you should embody the following attributes and qualifications:

• Customer Service-Minded: A focus on providing excellent customer service is paramount. Safety-conscious, honest, hardworking, outgoing, friendly, and expressive in your interactions.
• Building Materials Knowledge: Possess basic knowledge of building materials or the ability to quickly learn and retain new information in this field.
• Time Management: Efficiently manage your time to accomplish multiple objectives in a fast-paced environment.
• Computer and Social Media Skills: Basic computer and social media skills to support sales and customer engagement.
• Problem-Solving: Independently solve problems to achieve specific objectives.
• Versatile and Team-Oriented: Exhibit versatility and self-motivation, working collaboratively with the team.
• Continuous Learning: A dedication to expanding your knowledge base and staying up-to-date with industry trends.
• Adaptability: Recognize the need for process adjustments to support business growth.
• Prioritization: Effectively prioritize and triage activities to meet objectives within promised completion times.

Preferred:

• Bilingual: Ability to communicate with customers in English and Spanish.