Manager - Inside Sales

The Franklin Group; North Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holiday pay

Disability insurance

Life insurance

Job summary

Franklin Building Supply seeks a store leader to run a profitable operation focused on making building easy for customers. You will lead a team of experts, drive efficiency, and grow sales while leveraging financial and operational reports to guide decisions.

Responsibilities include shaping store strategy, understanding market trends, and delivering a differentiated customer experience. Competitive benefits and a strong path to ownership are highlighted.

Qualifications

• Knowledge of customer service fundamentals and building a customer-first culture in-store.
• Experience analyzing financials, payroll, and store profitability.
• Ability to create store-specific strategies and lead a team to deliver results.
• Understanding of store-wide fundamentals: sales trends, inventory, pricing, and promotions.
• Decisive, data-driven decision making with market insights and customer feedback.
• Experience managing a large hourly workforce and leaders, with talent planning.

Responsibilities

• Own the store’s overall business to drive efficiency and grow sales.
• Leverage reports to understand the business and make decisions.
• Understand sales trends and lead the team to drive growth in core businesses.
• Know competition and use customer insights to become the destination of choice.
• Lead an efficient operation to fund the sales culture.
• Demonstrate ethics and safety; hold the team accountable.
• Lead a knowledgeable sales force delivering a differentiating guest experience.
• Invest in training to enhance skills and capabilities.
• Other duties as assigned.

Skills

Customer service

Leadership

Sales growth

Team management

Strategic planning

Negotiation

Job description

Description

Let's share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company's change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have worked for Franklin Building Supply for 10, 20 or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employees.
• We are committed to working safer, smarter, and more efficiently than ever. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose

Run a profitable growth business that has one purpose: to make building easy for the Customer. You lead a sales force of experts and advocates who discover customers' needs and offer solutions to earn their loyalty.

Duties and Responsibilities

• Own your store’s overall business to drive efficiency and grow sales
• Leverage your reports (financial, operational, team) to understand the business and make decisions.
• Understand sales trends and lead your team to drive sales growth in core businesses by leaning into key seasons/events.
• Know and assess the competition; leverage customer insights and feedback to drive the business and be the destination of choice for our customers
• Lead an efficient operation to fund the sales culture.
• Always demonstrate a culture of ethical conduct and safety. Lead and hold the team accountable to work in the same way.
• Lead a confident and knowledgeable sales force that delivers a differentiated experience for our customers, prioritizes the guest over task, and delivers a welcoming, inspiring, rewarding, and easy customer experience.
• Invest in training to enhance skills and capabilities.
• Other duties as assigned

Requirements

Qualifications

• Knowledge of customer service fundamentals and experience in building and managing a customer-first culture across the store
• Skills in retail business financials (e.g. payroll, profit and loss) and driving sales growth
• Experience creating store-specific strategies and managing your team to deliver results
• Knowledge of retail business fundamentals for the total store: sales trends, inventory management, and pricing and promotions strategies
• Make business decisions by assessing market competition, understanding customer insights, and feedback
• Experience managing a large team of hourly employees and leaders
• Skills in recruiting, selecting, talent management, and talent planning across all departments
• Customer sales and service-minded
• Positive attitude, curious in every possible way
• Strong interpersonal and communication skills
• Strong cognitive skills, including problem analysis, decision making, and financial and quantitative analysis
• Manage conflict, lead, and hold others accountable
• Relate well with and interact with all levels of the organization
• Welcoming and helpful attitude
• Manage workload and prioritize tasks independently
• Proactive, organized, and understand the LEAN philosophy
• Employment Eligibility: Franklin Building Supply participates in E-Verify. All new hires must be legally authorized to work in the United States and will be verified through the federal E-Verify system.