Inside Sales

Wood Fruitticher; Alabama; On-site; USD 32,000 - 52,000; Full time

Job summary

Wood Fruitticher in Alabama is seeking an Inside Sales Support Specialist to assist the outside sales team with order processing, customer inquiries, and issue resolution. The role emphasizes organization, communication, and strong customer service to support internal and external stakeholders.

Responsibilities include managing orders, supporting the sales team, and contributing to lead generation through outreach and outbound calls to potential restaurant locations not in the base.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in sales support, customer service, or related roles.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize workload.
• Ability to sit for extended periods of time and use a computer.
• Occasional lifting of items up to 15 pounds.
• Collaborative office environment with regular communication with outside sales staff and other departments.

Responsibilities

• Order Management: Process customer orders accurately and efficiently.
• Resolve issues related to orders, including discrepancies, delays, or product availability concerns.
• Coordinate with outside sales and other internal departments to ensure timely order fulfillment and customer satisfaction.
• Assist customers with inquiries related to products, pricing, and order status.
• Lead Generation and Outreach: research and identify prospective customers, particularly restaurant locations not currently in the customer base.
• Conduct cold calls to introduce the company’s products and services.
• Forward opportunities to the outside sales team for further action.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Title: Inside Sales Support SpecialistPosition Summary: The Inside Sales Support Specialist is responsible for assisting the outside sales team by facilitating order processing, supporting customer inquiries, and addressing order-related issues. This role may also identify potential new customers, conduct cold calls, and contribute to lead generation efforts. This position requires excellent organizational, communication, and customer service skills to support both internal and external stakeholders.Essential Duties and Responsibilities:Order ManagementProcess customer orders accurately and efficientlyResolve issues related to orders, including discrepancies, delays, or product availability concernsCoordinate with outside sales and other internal departments to ensure timely order fulfillment and customer satisfactionCustomer SupportAssist customers with inquiries related to products, pricing, and order statusAddress and resolve customer complaints in a professional and timely mannerSales Team SupportProvide administrative support to the outside sales teamSupport follow-up activities for ongoing sales activitiesLead Generation and OutreachResearch and identify prospective customers, particularly restaurant locations not currently in the customer baseConduct cold calls to introduce the company’s products and servicesForward opportunities to the outside sales team for further actionQualifications:High school diploma or equivalent2+ years of experience in sales support, customer service, or related rolesProficiency in Microsoft Office Suite (Word, Excel, Outlook)Strong verbal and written communication skillsExcellent organizational skills and attention to detailAbility to handle multiple tasks and prioritize workloadAbility to sit for extended periods of time and use a computerOccasional lifting of items up to 15 poundsCollaborative office environment with regular communication with outside sales staff and other departments