Property Adjuster - Field Estimating - Columbia, SC

Allstate; Columbia (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

Allstate is seeking a Field Property Adjuster to travel to policyholders' homes, perform on-site inspections, evaluate coverage, and settle claims promptly. You will handle virtual claims nationwide using Xactimate and ClaimsX Video Collaboration, with a focus on water losses to deliver exceptional service.

You will work across claims teams, communicate clearly with customers by phone, email, or video, and document every step in the claims system while maintaining strict accuracy and empathy.

Qualifications

• Travel to customers' homes to conduct on-site inspections and investigate coverage.
• Proficiency with Xactimate and relevant estimating software.
• Must have valid driver's license and be willing to travel.

Responsibilities

• Conduct on-site inspections of properties and investigate coverage.
• Prepare estimates and settle claims promptly and efficiently.
• Handle virtual claims countrywide using platform tools.
• Communicate with customers via phone, email, and video chat.
• Document claims accurately in the system.

Skills

Customer service

Investigation

Communication

Negotiation

Critical thinking

Detail-oriented

Travel readiness

Tools

Xactimate

ClaimsX Video Collaboration

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of a Field Property Adjuster, and what it takes to do the job!

As a Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.

You’ll wear a few hats that will require a level of experience:

• The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

• Reside within the greater metropolitan Columbia, SC area.
• 2-3 years previous experience as outside adjuster is highly desired.
• Proficiency in using Xactimate and other relevant software for estimating preferred.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Residency within the posted location is mandatory for this role.

Required Qualifications:

• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof.
• Valid driver's license and willingness to travel as part of the job requirements.

You're provided with comprehensive training:

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work

Ongoing training opportunities for continuous improvement happen regularly on the job

Please note, you will be required to attend 2-weeks of training that will take place in Dallas, TX

Notice of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.

Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensin