Inside Product Support Sales Specialist (IPSSR)

Komatsu; Hatfield Township (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Day 1 Benefits

Employee discounts

Career development

Job security

Innovative technology

Job summary

Komatsu is seeking an Inside Product Support Sales Representative (IPSSR) to drive revenue growth and enhance customer satisfaction within the Product Support Department. You will collaborate with the department to generate quotes/estimates for service work and maintenance agreements, while maintaining strong daily customer communication and high service standards.

You will work to improve sales through customer agreements, manage product population and opportunities, and analyze monthly

Qualifications

• Must be computer proficient and able to use MS Office.
• Strong communication and customer service skills are required.
• Must be organized with good follow-up abilities.
• Self-motivation and proactive engagement with customers are essential.

Responsibilities

• Generate written service quotes and explain scope to customers and service managers.
• Drive incremental improvements to Product Support sales through customer agreements.
• Maintain product population and opportunities within Product Support.
• Analyze win/loss sales on a monthly basis.
• Track compliance of agreements and schedule services per programs.

Skills

MS Office proficiency

Customer service

Communication skills

Self-motivation

Organization skills

Education

College degree or technical certification

Job description

Job Information

• Posting Start Date: 8/11/26
• Job Location (Short): Hatfield, Pennsylvania, USA, 19440 | South Plainfield, New Jersey, USA, 7080
• Requisition ID: 36171
• Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big

Join Komatsu and Be Part of Something Big

Company Overview

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealers East operates eleven Company-Owned branch locations in the NJ, NY, PA, MD, and DE region. To learn more about Komatsu Company-Owned Dealers, visit our website! If you would like to hear what our employees think about working for Komatsu, watch our Employee Testimonials.

What Komatsu Offers

• Industry competitive wages
• Day 1 Medical, Dental, Vision, Life & Disability Benefits
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Employee recognition, career development opportunities, and excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Overview

The Inside Product Support Sales Representative (IPSSR) is responsible for revenue growth and customer satisfaction of our Product Support Department. As a IPSSR you will work closely with the entire Product Support Department to create quotes and estimates for service work and maintenance agreements. The IPSSR will communicate daily with customers along with the Product Support Department. This position ensures that all related activities are conducted with the highest standard to optimize our customer's satisfaction.

Key Job Responsibilities

• Generate written service quotes and effectively communicate the quote's scope of work with customers and service managers.
• Initiate incremental improvement to Product Support sales through aggressive customer agreements and programs.
• Maintain product population and Product Support Department opportunity associated with the products.
• Analyze win and loss sales monthly.
• Track agreement and program compliance and schedule product services as required within the agreements and programs.

Qualifications/Requirements

• Technical Certification or College Degree preferred but not required
• Basic understanding of simple machines
• Must be computer proficient, including experience using MS Office
• Must have excellent communication and customer service skills
• Must have strong organizational and follow up skills
• Must be able to demonstrate self-motivation

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $$65,000 -$85,000.. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affiliated Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1