Rental Coordinator

Komatsu; Wilkes-Barre (Luzerne County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Day 1 Medical, Dental, Vision, Life &

Disability Benefits

Industry competitive wages

Employee discounts

Job summary

Komatsu is seeking a highly organized Rental Coordinator to oversee end-to-end equipment rental processes across multiple branch locations. You will generate rental orders, coordinate fulfillment, and manage returns to ensure operational efficiency and compliance with company policies.

Based in Hatfield, Harrisburg, Wilkes-Barre, or State College, PA, the role requires strong communication, attention to detail, and the ability to coordinate with internal teams and external customers.

Qualifications

• High school diploma or GED required; some college or technical training preferred.
• Demonstrated ability to diagnose, repair, and maintain heavy equipment knowledge is beneficial.
• Excellent communication, comprehension, and analytical abilities are essential.
• Proven customer service skills with a proactive problem-solving approach.

Responsibilities

• Accommodate phone and walk-in customers to generate rental orders in a courteous, professional manner.
• Supervise yard coordinators to ensure policy compliance and efficient rental fulfillment and returns.
• Generate rental contracts, verify account status, insurance, and credit; revise as needed and prepare for invoicing.
• Process equipment requests by matching inventory with customer needs and prioritizing requests.
• Maintain accurate inventory records and perform cycle counts as required.
• Ensure recovery of damages, fuel, freight, and related expenses meets company goals.
• Coordinate repair and maintenance with service department to maximize equipment availability.
• Arrange equipment transportation to meet delivery commitments cost-effectively.
• Suggest inventory levels aligned with local needs and coordinate with Inventory/Procurement teams.
• Assist Credit Department in collection of rental receivables and COIs.

Skills

Excellent communication

Customer service

Analytical abilities

Organized

Education

High school diploma or GED

Some college or technical training

Job description

Join Komatsu and Be Part of Something Big

Company Overview

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealers East operates eleven Company-Owned branch locations in the NJ, NY, PA, MD, and DE region. To learn more about Komatsu Company-Owned Dealers, visit our website! If you would like to hear what our employees think about working for Komatsu, watch our Employee Testimonials.

What Komatsu Offers

• Industry competitive wages
• Day 1 Medical, Dental, Vision, Life & Disability Benefits
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Employee recognition, career development opportunities, and excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Location (Short)

Harrisburg, Pennsylvania, USA, 17112 | Hatfield, Pennsylvania, USA, 19440 | Pleasant Gap, Pennsylvania, USA, 16823 | Wilkes Barre, Pennsylvania, USA, 18702

Job Overview

We are seeking a highly organized and detail-oriented Rental Coordinator to oversee the end-to-end execution of equipment rental processes across multiple branch locations. This role is responsible for managing rental order generation, fulfillment, maintenance coordination, and return procedures to ensure operational efficiency and alignment with company objectives. This position may be based in any of our Hatfield, Harrisburg, WilkesBarre, or State College locations.

Key Job Responsibilities

• Accommodate phone and walk-in internal/external customers to generate rental orders in a cooperative, supportive and courteous manner displaying professionalism always.
• Supervise yard coordinators (in all matters related to rental) to assure compliance with company policy and processes resulting in efficient rental order fulfillment and return activities. Develop and implement resolutions for areas of noncompliance.
• Generate rental contracts, validate customer account status, confirm customer insurance status, confirm customer credit status, revise as required because of changing situations, close contracts and set for invoicing.
• Process equipment requests from internal and external customers by matching and prioritizing available inventory with requests
• Maintain accurate inventory records immediately notifying Rental Operations Supervisor of incorrect records. Perform cycle inventory counts as required.
• Assure damage repair, fuel, freight...etc expense recovery meets or exceeds company goals.
• Coordinate repair and maintenance needs with service department and GM - Inventory, Procurement & Maintenance to ensure maximum equipment availability. Monitor rental related WIP to assure proper coding and content.
• Coordinate equipment transportation with internal and external customers to ensure delivery commitments are met cost effectively.
• Recommend equipment inventory levels appropriate for local needs coordinating with the GM- Inventory, Procurement & Maintenance to meet those needs.
• Assist Credit Department in collection of rental related receivables and rental related Certificates of Insurance.

Qualifications/Requirements

• High school diploma or general education degree (GED) required some college or technical training preferred
• Demonstrated knowledge or hands-on experience in diagnosing, repairing, and maintaining heavy equipment (e.g., excavators, loaders, bulldozers, haul trucks), with a working knowledge of hydraulic, electrical, and mechanical systems.
• Excellent communication, comprehension, and analytical abilities
• Proven customer service skills with a proactive approach to problem-solving

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $50,000-60,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affiantive Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1