Inside Product Support Sales Representative - Power & Energy

Ohio Cat; Sharonville (OH); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance options (incl. HSA)

Dental and Vision Insurance

Credit Union Access

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities

Job summary

Ohio CAT, a division of Ohio Machinery Co., is seeking an Inside Product Support Sales Representative in the Power & Energy Division. You will grow parts and service sales while building strong customer relationships with about 250 accounts. You will manage inbound/outbound communications, prepare quotes, and promote campaigns.

The role is mainly office-based with some travel, and can be located in Columbus or Cincinnati, OH. Schedule is 8:00am–5:00pm, Monday–Friday.

Qualifications

• High School Diploma or GED required.
• Prior industry knowledge of products and services with a technical background.
• Telephone sales experience strongly preferred.
• Experience with CRM software desired.

Responsibilities

• Grow parts and service sales while building strong customer relationships.
• Manage approximately 250 established customer accounts with contact frequency based on need.
• Handle inbound and outbound customer communications about parts, maintenance supplies, and service solutions.
• Prepare parts quotes and repair estimates, conduct visual equipment inspections, promote sales campaigns.
• Travel to customer sites may be required; majority of work is in office; role based in Columbus, OH or Cincinnati, OH.

Skills

Telephone sales

Customer service

Strong communication

Education

High School Diploma/GED

Tools

CRM software

CAT information retrieval systems

Microsoft Office

Job description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Schedule:

8:00am - 5:00pm, Monday - Friday

JOB SUMMARY:

The Inside Product Support Sales Representative for the Power & Energy Division is responsible for growing parts and service sales while building strong customer relationships within an assigned customer list. Through proactive outbound contact and ongoing account management, this role helps improve customer satisfaction, increase market share, and support business growth. The representative will manage approximately 250 established customer accounts, with contact frequency based on customer needs and potential.

As the primary point of contact, this position handles inbound and outbound customer communications related to parts, maintenance supplies, service solutions, and other Ohio CAT offerings. Additional responsibilities include preparing parts quotes and repair estimates, conducting visual equipment inspections, promoting sales campaigns, and supporting the division’s products and services.

While some travel to customer sites may be required, the majority of work is performed in an office environment. This position can be based out of Columbus, OH, or Cincinnati, OH.

JOB QUALIFICATIONS:

• High School Diploma/GED.
• Prior industry knowledge of the products and services, along with a technical background of the products sold and serviced will be required.
• Telephone sales experience strongly preferred.
• Experience with CRM (Customer Relationship Management) Software is desired.

COMPETENCIES:

• An initiative-taking individual who can work independently and collaborate with a team.
• Ability to manage multiple tasks and good organizational skills.
• Knowledge of Power Generation equipment, preferably with Caterpillar equipment, parts, and service.
• Effective communication skills, both verbal and written.
• Strong customer service skills and ability to exceed customer expectations.
• Advanced computer skills and the ability to operate in CAT information retrieval systems and Microsoft Office Applications.
• Must have a strong sales orientation and mechanical aptitude.

BENEFITS:

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities are available for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.