Equipment Aftermarket Sales & Support Specialist

Komatsu Mining Corp.; Alsip (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401k and/or employee savings programs

Employee time off (vacation and Design

Employee and family assistancePrograms

Disability benefits

Life insurance

Employee learning and development

Job summary

Komatsu Mining Corp. onsite position focuses on maximizing customer satisfaction through aftersales product support, including timely service and competitive costs while maintaining profit margins and professional image.

Responsibilities include handling fixed price maintenance programs, equipment rebuilds, parts consignments, rentals, used equipment, and customer training, plus addressing complaints professionally.

Qualifications

• Sales experience in the Material Handling, Equipment, aftermarket field.
• Have good word processing skills as well as spreadsheet, report development and interpretation skills. (MS Office skill required)
• Strong and effective oral and written communication skills with customers, staff and management.
• Ability to coordinate with other department managers to develop aftermarket promotions.
• Strong customer service skills and mentality.

Responsibilities

• Marketing and sales of all aftermarket services (parts and service) offered by the company. This may include battery stands, pallet jacks, battery pullers and other accessories and supplies for material handling equipment.
• Plan and implement new account development, including calls on new customers. Meet required number of customer touches per week.
• Act as liaison between customers and company sales, service and parts departments. Coordinate customer service functions with other departments to assure timely delivery and installation. Also supervise the preparation of quotes and proposals in concert with other departments.
• Maintain a high level of communications with other departments to stay abreast of pricing, equipment updates, specials, etc. Coordinate aftermarket promotions with department managers.
• Coordinate the evaluation of used equipment for new sales and trade-ins with aftermarket personnel and sales.

Skills

Sales experience

Tools

MS Office

Job description

Komatsu Mining Corp. onsite position focuses on maximizing customer satisfaction through aftersales product support, including timely service and competitive costs while maintaining profit margins and professional image.

Responsibilities include handling fixed price maintenance programs, equipment rebuilds, parts consignments, rentals, used equipment, and customer training, plus addressing complaints professionally.