Inside Parts Sales Specialist

Palmer Trucks; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k) company match

Paid Time Off

Paid Training

Job summary

Palmer Trucks, a Kenworth dealership network with locations across the Midwest, is seeking a Parts Sales Representative- Inside. The role involves assisting customers in selecting the right truck parts both in person and over the phone, coordinating with technicians and peers, and stocking the showroom.

You will learn and apply product knowledge, processing orders, and maintaining strong customer relationships.

Qualifications

• Analytical thinking to design workflows and processes.
• Change management to implement new procedures smoothly.
• Clear communication with customers, technicians and peers.
• Customer service excellence in a sales/parts role.
• Delegation of tasks with accountability.
• Leadership to motivate team members and peers.
• Project management to coordinate parts orders and timelines.
• Problem solving to diagnose and resolve parts issues.
• Reasoning ability to interpret instructions and scenarios.
• Technical skills to understand parts and inventory systems.

Responsibilities

• Greet customers and assist with parts selection in person or by phone.
• Answer calls promptly and provide accurate product information.
• Suggest additional products or services to meet customer needs.
• Process parts orders per dealership procedures.
• Handle cores and warranties as needed.
• Coordinate with Parts Manager to address shortages.
• Maintain showroom and merchandising standards.
• Attend training to stay proficient in job role.
• Provide technicians with required parts.
• Support the Parts Manager and team as assigned.

Skills

Analytical

Change Management

Communication

Customer Service

Delegation

Leadership

Project Management

Problem Solving

Reasoning Ability

Technical Skills

Job description

Palmer Trucks, a Kenworth dealership network with locations across the Midwest, is seeking a Parts Sales Representative- Inside. The role involves assisting customers in selecting the right truck parts both in person and over the phone, coordinating with technicians and peers, and stocking the showroom.

You will learn and apply product knowledge, processing orders, and maintaining strong customer relationships.