Inside Parts Sales Specialist

Devex Consulting BV; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid holidays

Paid time off

Life Insurance

Job summary

Palmer Trucks is seeking a Parts Sales Representative- Inside to help customers find the right parts for their vehicles, both in person and over the phone. The role involves collaborating with customers, mechanics, and peers to source accessories and order parts for repairs or enhancements.

The position also includes stocking and organizing the showroom floor as needed. The ideal candidate will demonstrate strong customer service and communication skills, be able to research and process orders

Qualifications

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Working hours: varied shifts, including evenings, weekends, or extended hours based on business needs.

Responsibilities

• Maintain customer goodwill by greeting and acknowledging all customers.
• Answer the telephone within 3 rings with a proper greeting and assist.
• Suggest additional products and/or services to repair the problem and meet customer needs.
• Follow prescribed cash, credit, and check processing procedures at the parts counter.
• Process cores warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet dealership standards.
• Perform other tasks as assigned by Parts Manager.

Skills

Customer service

Order processing

Computer proficiency

Job description

Palmer Trucks is seeking a Parts Sales Representative- Inside to help customers find the right parts for their vehicles, both in person and over the phone. The role involves collaborating with customers, mechanics, and peers to source accessories and order parts for repairs or enhancements.

The position also includes stocking and organizing the showroom floor as needed. The ideal candidate will demonstrate strong customer service and communication skills, be able to research and process orders