Inside Parts Sales

Skylift, Inc.; Lorain (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Skylift, Inc. is seeking a motivated Customer Service & Inside Parts Coordinator to join our Lorain, OH team.

The role focuses on delivering outstanding support, processing orders, quotes, and coordinating with other departments to ensure accuracy and timely service. The ideal candidate has at least 2 years in customer service, basic accounting knowledge, proficiency with Microsoft Office, and experience with NetSuite or similar ERP systems.

Qualifications

• 2+ years of customer service experience
• Basic accounting or financial knowledge
• Ability to work in a team-based environment
• Willingness to pass pre-employment drug screening and background check

Responsibilities

• Provide customers with outstanding service and support
• Assist in handling customer satisfaction and resolving customer complaints professionally and efficiently
• Build and maintain strong rapport with customers
• Provide quotes and process orders for customers
• Coordinate with other departments on orders

Skills

Communication skills

Multitasking

Attention to detail

MS Office

NetSuite ERP

Tools

NetSuite

Job description

We are seeking a motivated and detail-oriented Customer Service & Inside Parts Coordinator to join our team. This role is ideal for a professional who thrives in a fast-paced manufacturing environment and is passionate about delivering outstanding customer service while maintaining operational accuracy.

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Key Responsibilities

• Provide customers with outstanding service and support
• Assist in handling customer satisfaction and resolving customer complaints professionally and efficiently
• Build and maintain strong rapport with customers
• Provide quotes and process orders for customers
• Coordinate with other departments on orders

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Requirements

Core Skills:

• Excellent verbal and written communication skills
• Strong critical thinking skills with the ability to work independently
• Ability to multi-task in a demanding environment while maintaining attention to detail
• Proficiency in Microsoft Office applicationsExperience with NetSuite (or equivalent ERP system) is a plus

Basic Requirements:

• Minimum of two (2) years of customer service experience
• Basic accounting or financial knowledge
• Ability to work effectively in a team-based environment
• Ability to successfully pass pre-employment drug screening and background check

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What We’re Looking For

The ideal candidate is customer-focused, organized, and proactive, with a strong sense of accountability. You should be comfortable working cross-functionally with multiple departments while ensuring customers receive accurate and timely service.