Inside Counter Sales - New Castle Ave, DE

Keen-Compressed-Gas-Co.; New Castle (DE); On-site; USD 35,000 - 55,000; Full time

Job summary

Keen-Compressed-Gas-Co. seeks an Inside Counter Sales representative to sell medical, industrial, and specialty gases, welding equipment, and related hard goods. The role includes handling walk-in and call-in inquiries, processing orders, and delivering strong customer service while maintaining accurate inventory records.

You will support the Branch Manager, Outside Sales, and Delivery Driver as needed, with emphasis on safety procedures and up-to-date product knowledge.

Qualifications

• HSDiploma or equivalent required; higher degrees preferred.
• Minimum of 2 years in product, warehouse, sales, or customer service.
• Gas, welding or safety supply industry experience preferred.
• Experience with industrial supplies or welding equipment preferred.
• Proficient in MS Office applications.
• Forklift experience preferred.

Responsibilities

• Solicits sales from walk-in and telephone customers, assisting with product needs.
• Completes and files paperwork; documents sales and quotes.
• Enters sales data and researches information in the computer system.
• Receives payments and handles related administrative procedures.
• Addresses account inquiries including billing, orders, and status.
• Follows safety procedures for cylinder handling during exchanges.
• Maintains showroom cleanliness per management guidelines.
• Updates price documentation and product literature as released.

Skills

Customer service

Sales

MS Office

Forklift operation

Education

HS Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Forklift

Inventory systems

Job description

Department: Inside Sales

Supervisor: Branch Area Manager

Status: Non-Exempt

Job Summary

The Inside Counter Sales position is responsible for selling medical, industrial, and specialty gases, as well as welding equipment, hard goods, and tools to customers. This role involves addressing inquiries or concerns from both walk-in customers and those who call in. The individual will process orders while adhering to established safety procedures and delivering exceptional customer service, all while maintaining accurate inventory records. Additionally, the Counter Sales Associate will provide support to the Branch Manager, Outside Sales team, and Delivery Driver as required.

Job Responsibilities:

• Solicits sales from walk-in and telephone call-in customers assisting customers with identification of product needs and locating merchandise.
• Accurately completes and files all required paperwork on a timely basis. Documents sales, quotes, or other information.
• Enters sales & quote data into the computer and researches information for customers using the computer system.
• Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.
• Ensure customer inquiries related to accounts receivable billing issues, cylinder balances, order status, time of delivery, etc. are properly handled.
• Follows all safety procedures. Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.
• Maintains showroom cleanliness by procedures set forth by management.
• Maintains current price documentation and product literature as it becomes available. Keeps product knowledge current.

Job Requirements:

• HS Diploma or equivalent required. Associate's or Bachelor's degree preferred.
• Minimum of 2 years of previous product, warehouse, and/or sales or customer service-related experience and/or training (or equivalent combination of education and experience).
• Strong background in gas, welding, and/or safety supply industry with retail experience preferred.
• Experience working with industrial-related supplies, products, or services, preferably with industrial gases and/or welding supplies.
• Proficient in MS Office applications.
• Prior experience operating a forklift preferred.