Inside Claims Manager: Training & Leadership

Farm Bureau Financial Services; West Des Moines (IA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Enhanced 401K with employer match

Low-cost health, dental, and vision

Life and disability insurance

Paid time off including holidays

Hybrid/work arrangement potential

Onsite wellness facility and fitness

Daycare center

Cafeteria

Job summary

Farm Bureau Financial Services in Iowa is seeking a Business Center Claims Manager to lead the inside claims unit. You will supervise claim service representatives across the state, drive training, management, and compliance, and establish procedures for handling claims.

This role emphasizes staff development, including selection, training, disciplining and performance reviews, with occasional travel. A college degree and professional designations are required, reflecting our commitment to

Qualifications

• College degree or equivalent plus eight years of relevant experience is required.
• Associate in Claims (AIC) and IIA designations required. Continued progress toward and achievement of industry designation/education is expected.
• Strong verbal and written communication skills, including exceptional customer service skills.
• Must have strong analytical, problem solving, and organizational skills.
• Strong knowledge of tort law is required.
• Travel may be required (including overnight).

Responsibilities

• As a Business Center Claims Manager, you will manage claim service representatives within the state of Iowa.
• You will be a vital part of the claims team by assisting in claims training, management, and compliance.
• You will assist in establishing procedures and expectations for the handling of these claims.
• You will also oversee all staff development aspects including but not limited to the selection, training/development and disciplining/performance review of employees.

Skills

Communication skills

Analytical skills

Organizational skills

Tort law knowledge

Education

College degree or equivalent

AIC designation

IIA designation

Job description

Farm Bureau Financial Services in Iowa is seeking a Business Center Claims Manager to lead the inside claims unit. You will supervise claim service representatives across the state, drive training, management, and compliance, and establish procedures for handling claims.

This role emphasizes staff development, including selection, training, disciplining and performance reviews, with occasional travel. A college degree and professional designations are required, reflecting our commitment to