Inside Account Representative

diamond-assets; Kansas City (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Diamond Assets is seeking an Inside Account Representative to join our Kansas City team. You will help meet and exceed customer needs by delivering timely responses, creating solutions, and supporting sales goals with a customer-centric approach.

The role emphasizes collaboration with Executive Account Directors, accurate quotes, onboarding new customers, and proactive prospecting through calls and emails. Strong communication and CRM proficiency are essential for success.

Qualifications

• Associate or Bachelor’s degree in Marketing, Business, Communications, or a related field is required.
• Demonstrated time management skills in a dynamic environment.
• Excellent written and verbal communication abilities.
• Strong interpersonal skills and collaboration.
• Self-motivation with ability to meet targets and drive results.
• CRM experience, preferably Salesforce, is a plus.

Responsibilities

• Collaborate with Executive Account Directors to provide quotes and reports for strategic initiatives.
• Ensure smooth onboarding of new customers with Directors.
• Drive the sales process, schedule appointments, and communicate unique value propositions to clients.
• Generate new business opportunities through cold-calling, emailing, and other outreach.
• Maintain accurate and updated customer information in the CRM.
• Be flexible and adaptable to evolving business needs.
• All other duties as assigned.

Skills

Time management

Problem solving

Written communication

Interpersonal skills

Self-motivation

Education

Associate or Bachelor's degree in Marketing, Business, Communications, or a related field

Tools

Salesforce

Job description

Company Overview

It's not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

Job Description: Inside Account Representative

As an Inside Account Representative, you play a pivotal role in not just meeting but exceeding customers' needs and expectations. Your commitment to timely responses, outstanding service, and innovative solutions is integral to delivering exceptional customer experiences. We value teamwork, innovation, integrity, service, and flexibility as core components of your role, ensuring collaborative success within our organization. The ideal candidate will possess strong sales acumen coupled with a background in customer service, demonstrating reliability and achieving a balance between customer-centricity and results-driven performance.

Roles & Responsibilities:

• Collaborate closely with the Executive Account Directors for assigned regions, fostering a culture of teamwork and mutual support. Provide comprehensive quotes and reports to support strategic initiatives, demonstrating integrity and reliability in all interactions.
• Ensure the seamless and successful setup of new customers, working in partnership with Executive Account Directors to deliver outstanding service and solutions.
• Drive the sales process with a focus on innovation, proactively scheduling appointments, understanding account requirements, and effectively communicating unique value propositions to clients.
• Generate new business opportunities by leveraging existing customer networks, embracing creative approaches such as cold-calling, emailing, and innovative marketing strategies.
• Maintain accurate and updated customer information within the CRM system, ensuring data integrity and accessibility for relevant stakeholders while demonstrating meticulous attention to detail.
• Embrace flexibility and adaptability in fulfilling assigned duties, remaining agile to meet evolving business needs and challenges.
• All other duties as assigned

Key Skills & Qualifications:

• Associate or Bachelors degree in Marketing, Business, Communications, or a related field

• Exceptional time management skills, showcasing your ability to multitask and prioritize effectively in a dynamic, fast-paced environment.
• Strong problem-solving abilities and attention to detail, ensuring accuracy and efficiency in all tasks while embodying our commitment to service excellence.
• Excellent written and verbal communication skills, conveying information clearly, persuasively, and with integrity.
• Outstanding interpersonal skills, fostering positive relationships with customers and colleagues, and contributing to a collaborative team environment.
• Self-motivation and drive to achieve targets and exceed expectations, demonstrating initiative, innovation, and a dedication to continuous improvement.
• Proficiency in CRM systems (e.g., Salesforce), leveraging technology to streamline processes and enhance productivity.