Inside Account Manager

Viewpoint, Inc.; Newport News (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid vacation & holidays

401(k) with company match

Career growth opportunities

Job summary

Thermal Concepts, LLC is looking for an Account Manager to serve as the primary point of contact for assigned customer accounts within its Hunter Mechanical division. You will build strong relationships with commercial HVAC customers, manage proposals, and coordinate pricing and scheduling with dispatch and sales teams.

You will identify growth opportunities, respond to inquiries promptly, and maintain accurate CRM records.

Qualifications

• Experience in sales, account management, customer service, or a related field.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• CRM experience preferred.
• HVAC industry experience is a plus.
• Bachelor’s degree in Business, Marketing, Sales, or related field preferred.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong relationships with existing commercial HVAC customers.
• Manage recommendation sheets and minor repair proposals.
• Obtain pricing and availability to prepare repair proposals and quotes.
• Follow up on quotes, leads, and proposals to help close sales.
• Identify opportunities to grow existing accounts and re-engage inactive customers.
• Work closely with outside sales representatives to identify customer needs and opportunities.
• Respond to incoming calls, emails, and web inquiries in a timely and professional manner.
• Coordinate with Dispatch to ensure work is scheduled and fulfilled properly.
• Serve as an escalation point for customer and operational issues.
• Provide customers with updates regarding their projects and service needs.
• Maintain accurate customer and communication records in the CRM.
• Generate sales reports, forecasts, and account updates.
• Process customer orders and coordinate with operations and logistics.
• Assist the Accounts Receivable team with collections when needed.
• Work closely with technicians, coordinators, management, and other internal teams.

Skills

Sales

Account management

Customer service

Communication

Organization

Education

Bachelor's degree in Business/Marketing/Sales

Tools

CRM

Job description

We appreciate your interest in working with Thermal Concepts, LLC. If you have any questions or encounter issues during the application process, please contact our HR department at [e-mail] or 954-472-4465.

Position Description

About Us

Hunter Mechanical, a Thermal Concepts company, is a leader in commercial HVAC, refrigeration, plumbing, electrical, and construction services. As part of the Thermal Concepts family, we combine the strength and resources of a growing organization with the culture and agility of a local team.

What You’ll Do

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong relationships with existing commercial HVAC customers
• Manage recommendation sheets and minor repair proposals
• Obtain pricing and availability to prepare repair proposals and quotes
• Follow up on quotes, leads, and proposals to help close sales
• Identify opportunities to grow existing accounts and re-engage inactive customers
• Work closely with outside sales representatives to identify customer needs and opportunities
• Respond to incoming calls, emails, and web inquiries in a timely and professional manner
• Coordinate with Dispatch to ensure work is scheduled and fulfilled properly
• Serve as an escalation point for customer and operational issues
• Provide customers with updates regarding their projects and service needs
• Maintain accurate customer and communication records in the CRM
• Generate sales reports, forecasts, and account updates
• Process customer orders and coordinate with operations and logistics
• Assist the Accounts Receivable team with collections when needed
• Work closely with technicians, coordinators, management, and other internal teams

Position Requirements

What We’re Looking For

• Experience in sales, account management, customer service, or a related field
• Excellent verbal and written communication skills
• Strong customer service and relationship-building skills
• Ability to identify customer needs and sales opportunities
• Strong organizational and problem-solving skills
• Comfortable managing multiple accounts and priorities
• CRM experience preferred
• HVAC industry experience is a plus
• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred

What you'll get

• Competitive pay based on experience and certifications
• Excellent Medical, Dental, and Vision insurance
• Paid vacation and paid Federal holidays
• 401(k) with company match
• Strong career growth opportunities within the Thermal Concepts family of companies
• And more

Equal Opportunity Employer

Thermal Concepts, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For additional resources please reach out to our HR department at 954-472-4465.