Service Account Manager

Triton Environmental Consultants, Ltd.; Michigan; On-site; USD 60,000 - 100,000; Full time

Job summary

Triton Environmental Consultants, Ltd. seeks a results-driven Account Manager to manage a portfolio of client accounts, acting as the main contact for inquiries and issues. You will drive revenue through upselling and cross-selling while building lasting relationships with clients and internal teams.

You will develop strategic plans, monitor performance metrics, and stay ahead of industry trends to identify opportunities. Occasional travel to client sites and industry events is expected.

Qualifications

• Bachelor's degree in business administration, marketing, or related field.
• Proven experience in account management, sales, or customer service.
• Strong communication, negotiation, and interpersonal skills.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Excellent problem-solving and decision-making abilities.
• Self-motivated with a strong sense of accountability and ownership.
• Proficiency in Microsoft Office suite and CRM software.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Willingness to travel occasionally for client meetings and industry events.
• Relevant certifications (e.g., Certified Account Manager) preferred but not required.

Responsibilities

• Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues.
• Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
• Develop and execute strategic account plans to drive revenue growth and achieve sales targets.
• Identify opportunities for upselling and cross-selling additional products and services to existing clients.
• Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner.
• Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights.
• Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats.
• Proactively address any customer concerns or escalations to ensure a positive customer experience.
• Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns.
• Maintain accurate records of customer interactions and sales activities in the CRM system.

Skills

Account management

Sales

Customer service

Negotiation

Interpersonal skills

Communication

CRM software

Microsoft Office

Travel

Education

Bachelor's degree in business administration, marketing, or related field

Tools

CRM software

Microsoft Office

Job description

JOB SUMMARY & SCOPE

Responsible for managing a portfolio of client accounts, ensuring high levels of customer satisfaction, and driving revenue growth through upselling and cross-selling strategies. Requires a strong background in account management, excellent communication skills, and a proven track record of meeting and exceeding sales targets.

KEY ACCOUNTABILITIES

• Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues.
• Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
• Develop and execute strategic account plans to drive revenue growth and achieve sales targets.
• Identify opportunities for upselling and cross-selling additional products and services to existing clients.
• Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner.
• Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights.
• Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats.
• Proactively address any customer concerns or escalations to ensure a positive customer experience.
• Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns.
• Maintain accurate records of customer interactions and sales activities in the CRM system.

EDUCATION + EXPERIENCE + KEY TRAITS

• Bachelor's degree in business administration, marketing, or a related field.
• Proven experience in account management, sales, or customer service.
• Strong communication, negotiation, and interpersonal skills.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Excellent problem-solving and decision-making abilities.
• Self-motivated with a strong sense of accountability and ownership.
• Proficiency in Microsoft Office suite and CRM software.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Willingness to travel occasionally for client meetings and industry events.
• Relevant certifications (e.g., Certified Account Manager) preferred but not required.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

• Role does not require supervision of direct and indirect reports.

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making.
• Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

WORKING RELATIONSHIPS

• Internal and External Customers

PHYSICAL REQUIREMENTS

• Stand — X
• Walk — X
• Sit — X
• Use hands to finger, handle, or feel — X
• Reach with hands and arms — X
• Climb or balance — X
• Stoop, kneel, crouch, or crawl — X
• Talk or hear — X
• Lift Up to 25lbs — X