Inside Account Manager

Worldwide Express; Hiawatha (IA); On-site; USD 50,000 - 75,000; Full time

Job summary

Worldwide Express is seeking an Account Manager to maintain and grow a portfolio of small-to-medium business customers. You will work with various internal teams to deliver executive-level management solutions and drive loyalty for customers underserved by their current provider.

The role requires proactive outreach, strong communication, and the ability to manage multiple accounts and stakeholders. A bachelor's degree and practical experience are required, with opportunities for advancement in

Qualifications

• At least six months of practical experience.
• Bachelor’s degree, ideally in communications, business, marketing and / or management.

Responsibilities

• Identify and qualify C & D customers through proactive calls (script included).
• Retain and grow C & D customers through Account Reviews (script included).
• Penetrating all levels of an account.
• Optimizing customer growth through additional business.
• Solution solving to maintaining customer loyalty, margin management.
• Maintaining customers daily volume etc.
• Transferring check paying customers to ACH (script included).
• Transferring paper invoice to e-Bill (script included).
• Perform necessary follow-up via phone and/or email to ensure opportunities have been successfully identified.
• Engage with multiple contacts inside account and collect contact information (First/Last name, position, champion/adversarial, other notes).

Skills

Account management

Customer communication

Negotiation

Presentation skills

Team collaboration

Business acumen

Education

Bachelor’s degree in communications, business, marketing and / or management

Job description

PURPOSE

This account management position focuses on maintaining existing accounts in the small-to-medium sized business sector working with all levels inside the company to ensure that customers loyalty is to Worldwide Express. Our Account Managers offer a best in class, executive level management solutions to customers that are previously underserviced from their current provider.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Identify and qualify C & D customers through proactive calls (script included)


• Retain and grow C & D customers through Account Reviews (script included)


• Penetrating all levels of an account


• Optimizing customer growth through additional business


• Solution solving to maintaining customer loyalty, margin management


• Maintaining customers daily volume etc.


• Transferring check paying customers to ACH (script included)


• Transferring paper invoice to e-Bill (script included)


• Perform necessary follow-up via phone and/or email to ensure opportunities have been successfully identified


• Engage with multiple contacts inside account and collect contact information (First/Last name, position, champion/adversarial, other notes)

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Lead multiple concurrent projects and program initiatives from proposal through implementation and client acceptance.


• Comfortable in a fast paced, results oriented environment


• Exceptional written, verbal and non-verbal communication skills


• Strong customer-facing, presentation and negotiation skills


• Desire to succeed in the Business World


• Outstanding collaboration and communication skills at multiple levels

QUALIFICATIONS:

• At least six months of practical experience


• Bachelor’s degree, ideally in communications, business, marketing and / or management

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment.