INS RECEPTIONIST

pinnbank; Grand Island (NE); On-site; USD 28,000 - 38,000; Full time

Job summary

PinnBank in Grand Island, NE is seeking a friendly receptionist to greet customers, answer calls, and direct inquiries. You will support management by scheduling appointments, handling mail, and performing basic clerical tasks. The role emphasizes accuracy and teamwork in a busy office environment.

Applicants should have a high school diploma and familiarity with standard office software; insurance licenses may be required. Reliability and professional communication are essential.

Qualifications

• High school graduate or equivalent.
• May require insurance licenses.
• Experience in customer service is preferred.

Responsibilities

• Answer incoming calls and direct to appropriate person or voicemail.
• Greet customers and direct to the correct department or individual.
• Schedule appointments and meetings for management.
• Sort and deliver mail; scan mail into the agency system as needed.
• Assist with clerical duties including filing, data entry, and reporting.
• May assist with accepting payments from customers.
• Order office supplies and maintain inventory.
• Maintain regular and reliable attendance.
• Perform other related duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multi-tasking

Office equipment operation

Education

High school diploma or equivalent

May require insurance licenses

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Agency software

Job description

GENERAL SUMMARY

Greets customers and provides a variety of customer services such as answering telephones, providing initial customer contact.

RESPONSIBILITIES AND DUTIES

1. Answer incoming calls and direct calls to appropriate person or voicemail. Take messages if needed.
2. Greet customer and direct to appropriate department or individual.
3. Schedule appointments and meetings for management.
4. Sort and deliver mail. May scan incoming mail into agency management system and activity to appropriate staff.
5. Assist with clerical duties including filing, copying, computer input, reporting.
6. May assist with accepting payments from customers.
7. Order office supplies.
8. Regular and reliable attendance.
9. Performs other related duties as assigned by management.

KNOWLEDGE, SKILL, AND ABILITIES

• Knowledge of insurance products and services.
• Knowledge of Microsoft Word, Excel, Powerpoint, Outlook and learn Agency Software.
• Ability to communicate with customers and co-workers in a courteous and professional manner.
• Ability to multi-task and function as a team player.
• Ability to work with accuracy, organization, and attention to detail.
• Ability to operate various office machines including switchboard, adding machine, copy machine, etc.
• Ability to learn insurance products.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent.
• May require insurance licenses.

PHYSICAL REQUIREMENTS

Seeing: 75 – 100%

Must be able to greet customers, read documents, use computer.

Hearing: 75% – 100%

Must be able to communicate with customers and co-workers.

Standing/Walking: 25 – 49%

Climbing/Stooping/Kneeling: 25 – 49%

Lifting/Pulling/Pushing: 0 – 24%

Fingering/Grasping/Feeling: 75% – 100%

Must be able to use computer, write.

PHYSICAL DIMENSIONS

Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting most of the time and walking and standing some of the time.

NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.