In Room Dining Server

Pacific Hospitality Group; Phoenix, Northern (AZ, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Pacific Hospitality Group operates Denú Hotel & Spa in Phoenix, AZ, seeking an In-Room Dining (IRD) Server to deliver exceptional guest experiences. You will take orders, relay details to the kitchen, and ensure timely delivery with attentive service.

The role emphasizes accuracy, menu knowledge, upselling opportunities, and maintaining a pristine IRD station. Flexible scheduling, including evenings, weekends, and holidays, is expected in this fast-paced hospitality setting.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality, restaurant, hotel, or customer service experience preferred.
• Excellent verbal communication and telephone etiquette skills.

Responsibilities

• Answer in-room dining calls promptly, professionally, and courteously.
• Enter guest orders into the POS system.
• Demonstrate thorough knowledge of menu items, ingredients, preparation methods, and daily specials.
• Suggestive sell menu items, beverages, desserts, and promotional offerings to enhance the guest experience.
• Confirm order details, delivery times, and guest preferences.
• Communicate special requests, dietary restrictions, and allergy information to the kitchen and service team.
• Deliver food and beverages to guest rooms in a timely and professional manner.
• Set up and present orders according to hotel service standards.
• Verify order accuracy and guest satisfaction upon delivery.
• Handle guest concerns and service recovery professionally.

Skills

Verbal communication

Telephone etiquette

Customer service

Multitasking

POS proficiency

Hospitality experience

Education

High school diploma or equivalent

Job description

## In Room Dining ServerApply: Denú Hotel & Spa - Phoenix, AZ: Full time: Posted Today: JR100512**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment****Position Summary**The In-Room Dining (IRD) Server / Order Taker is responsible for providing exceptional guest service by accurately taking food and beverage orders, coordinating timely delivery, and ensuring a memorable dining experience for hotel guests. This position serves as the primary point of contact for in-room dining requests and maintains the highest standards of hospitality, professionalism, and service excellence# What You Will Accomplish**Key Responsibilities*** Answer in-room dining calls promptly, professionally, and courteously* Accurately enter guest orders into the point-of-sale (POS) system* Demonstrate thorough knowledge of menu items, ingredients, preparation methods, and daily specials.* Suggestive sell menu items, beverages, desserts, and promotional offerings to enhance the guest experience* Confirm order details, delivery times, and guest preferences* Communicate special requests, dietary restrictions, and allergy information to the kitchen and service team* Prepare trays, carts, condiments, and service items according to established standards* Deliver food and beverages to guest rooms in a timely and professional manner* Set up and present orders according to hotel service standards* Verify order accuracy and guest satisfaction upon delivery* Retrieve trays, carts, and service equipment from guest floors promptly* Handle guest concerns and service recovery situations professionally* Maintain cleanliness and organization of the IRD station, service areas, and equipment* Ensure proper handling of food and beverages in compliance with health and safety regulations* Process guest charges accurately and follow cash handling procedures when applicable* Assist with inventory, stocking supplies, and maintaining par levels* Support restaurant and banquet operations as needed* Complete opening, closing, and side work duties as assigned**What You Will Bring****Qualifications*** High school diploma or equivalent preferred* Previous hospitality, restaurant, hotel, or customer service experience preferred* Excellent verbal communication and telephone etiquette skills* Strong customer service and interpersonal abilities* Ability to multitask and remain organized in a fast-paced environment* Basic computer and POS system proficiency* Ability to work flexible schedules, including evenings, weekends, and holidays**Physical Requirements*** Ability to stand and walk for extended periods* Ability to push and maneuver room service carts* Ability to lift and carry up to 40 pounds* Frequent bending, reaching, and carrying of food and beverage items* Ability to work in a fast-paced hospitality environment