Input Finance Account Associate: Customer & Credit Support

The Cooperative Finance Assoc Inc; Platte Gardens (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

The Cooperative Finance Association (CFA) is seeking an Input Finance Account Associate to support sales, account management, and the daily coordination of CFA’s Input Finance Program. This role emphasizes building relationships with dealers and growers and delivering accurate, timely financing assistance.

You will learn credit oversight of input loans, assist with applications, provide responsive service, and guide customers through a smooth financing experience while maintaining high ethical

Qualifications

• Customer-focused with relationship development experience.
• Excellent communication, collaboration, organization, and time-management.
• Ability to manage multiple priorities and meet deadlines.
• High ethical standards, integrity, professionalism, and attention to detail.
• Experience in customer service, processing, data input, or ag credit is a plus.

Responsibilities

• Support the Business Development team with sales coordination, customer onboarding, account management, and relationship retention.
• Assist dealers and growers throughout the customer journey by providing responsive service, clear communication, and timely follow-up.
• Learn the day-to-day credit oversight of input loans submitted by members, including application processing and coordination of approvals, denials, and marginal credit requests.
• Serve as a primary point of contact for ongoing account activity, questions, application issues, and problem resolution.
• Proactively communicate application and loan status to dealers, Certified Lenders, and member management teams.
• Prepare customer updates and reporting on active, pending, past-due, and subsidized loans, along with other Input Finance Program service matters.
• Train and support new and existing users, gather feedback, and help identify platform enhancements that improve the customer experience.
• Educate customers on digital tools and service options while supporting efficient, accurate, and professional processes.

Skills

Customer focus

Communication

Organization

Time management

Attention to detail

Education

Associate’s degree

Job description

The Cooperative Finance Association (CFA) is seeking an Input Finance Account Associate to support sales, account management, and the daily coordination of CFA’s Input Finance Program. This role emphasizes building relationships with dealers and growers and delivering accurate, timely financing assistance.

You will learn credit oversight of input loans, assist with applications, provide responsive service, and guide customers through a smooth financing experience while maintaining high ethical