Finance Account Success Associate

The Cooperative Finance Association, Inc.; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Defined benefit retirement plan

Annual incentive bonus program

Job summary

The Cooperative Finance Association, Inc. is seeking an Input Finance Account Associate to support sales, onboarding, and daily coordination of CFA’s Input Finance Program.

This role suits a detail-oriented professional who builds relationships and communicates clearly to dealers and growers. The position focuses on processing applications, managing approvals/denials, and providing proactive updates across active and pending loans, while helping users and customers navigate our financing

Qualifications

• Level of opportunity: Entry Level: Associate’s degree preferred. 0–1 years of related experience in customer service, processing, data input.
• Experienced: Associate’s degree. 2-4 years of related experience in customer service, processing, data input, input finance, ag credit.
• Travel: Up to 10% day travel and up to 10% overnight travel.

Responsibilities

• Support the Business Development team with sales coordination, customer onboarding, account management, and relationship retention.
• Assist dealers and growers throughout the customer journey by providing responsive service, clear communication, and timely follow-up.
• Learn the day-to-day credit oversight of input loans submitted by members, including application processing and coordination of approvals, denials, and marginal credit requests.
• Serve as a primary point of contact for ongoing account activity, questions, application issues, and problem resolution.
• Proactively communicate application and loan status to dealers, Certified Lenders, and member management teams.
• Prepare customer updates and reporting on active, pending, past-due, and subsidized loans, along with other Input Finance Program service matters.
• Train and support new and existing users, gather feedback, and help identify platform enhancements that improve the customer experience.
• Educate customers on digital tools and service options while supporting efficient, accurate, and professional processes.

Skills

Customer focus

Communication

Organization

Time management

Attention to detail

Education

Associate degree

Job description

The Cooperative Finance Association, Inc. is seeking an Input Finance Account Associate to support sales, onboarding, and daily coordination of CFA’s Input Finance Program.

This role suits a detail-oriented professional who builds relationships and communicates clearly to dealers and growers. The position focuses on processing applications, managing approvals/denials, and providing proactive updates across active and pending loans, while helping users and customers navigate our financing