Innovative Customer Account Rep

Paycom - ATS; Bloomington (IN); On-site; USD 45,000 - 48,000; Full time

Job summary

Paycom - ATS seeks a Customer Account Representative in Bloomington, IN to connect customer expectations with delivery teams. The role emphasizes turning customer needs into operational results and requires strong communication, Excel reporting skills, and collaboration across departments.

You will manage reports, investigate discrepancies, and support orders, tracking, and open action items while ensuring timely, accurate responses to customers.

Qualifications

• Strong written and verbal communication skills.
• Ability to organize multiple priorities, deadlines, follow-ups, and open issues.
• Experience using Microsoft Excel to maintain reports.
• Comfort learning software used to manage customer requests, reporting, orders, and operational activities.

Responsibilities

• Provide timely, accurate, and professional customer support through email and phone communication.
• Manage assigned customer activities, reports, trackers, and open action items.
• Use Excel and business systems to review information, refresh reports, and identify issues requiring follow-up.
• Support orders, returns, claims, inventory, shipments, reporting, and special customer projects, including investigating discrepancies through resolution.
• Coordinate with Operations, Quality, Logistics, Finance, IT, and other departments to resolve customer needs.
• Communicate status updates, risks, delays, and next steps clearly to customers and internal teams.
• Maintain accurate documentation and ensure commitments are completed by their deadlines.
• Identify opportunities to improve reports, processes, communication, and the overall customer experience.

Skills

Communication

Multitasking

Attention to detail

Excel reporting

Customer focus

Cross-department collaboration

Problem solving

Adaptability

Time management

Education

Associate degree preferred

Tools

Excel

Power Query

Job description

Job Details: Job Location: CHQ - BLOOMINGTON, IN 47403, Position Type: Full Time, Salary Range: $45,000.00 - $47,500.00 Salary/year, Job Shift: 1st Shift, Job Category: Admin - Clerical, Job Title: Customer Account Representative

Department: Customer Success

Location: Liberty Drive Facility, Bloomington, IN

Reports To: TBD

FLSA: Full time/Non-exempt Salary: $45,000 - $47,500 annually

POSITION PURPOSE

Turn Customer Needs into Operational Results

This is more than a traditional customer service position. As a Customer Account Representative, you will help connect customer expectations with the teams responsible for delivering results.

You will communicate with customers, maintain operational reports, investigate discrepancies, coordinate open action items, and work across departments to keep commitments moving forward. This is a strong opportunity for someone who enjoys solving problems, working with data, building professional relationships, and developing toward greater account management responsibility.

The right person will be comfortable asking questions, learning new systems, managing competing priorities, and following an issue through to resolution.

What Success Looks Like

During your first 30 days, you will learn our systems, customers, reporting tools, and operational workflows.

By 60 days, you should begin independently completing recurring reports and assigned activities while coordinating effectively with internal departments.

By 90 days, the goal is for you to manage assigned responsibilities with increasing independence, communicate confidently, identify risks early, and recommend practical next steps.

REQUIREMENTS

Job Qualifications

What You Bring

• Strong written and verbal communication skills.
• The ability to organize multiple priorities, deadlines, follow-ups, and open issues.
• Strong attention to detail and a commitment to providing accurate information.
• Experience using Microsoft Excel to maintain reports, trackers, or data.
• Comfort learning the software used to manage customer requests, reporting, orders, and operational activities.
• The ability to define a problem, review available information, and recommend a solution.
• Confidence communicating concerns or recommendations while remaining professional and respectful.
• The ability to work effectively with different departments, work styles, and personalities.
• A willingness to adapt, ask questions, accept feedback, and contribute new ideas.
• An associate degree is preferred but not required when supported by relevant experience.

Experience That Would Help You Stand Out

• Business-to-business customer support
• Account coordination or account management
• Excel reporting, formulas, or Power Query
• Order-management, inventory, ticketing, or reporting systems
• Inventory, returns, claims, shipping, or logistics
• Operational reporting and data investigation
• Process improvement or project coordination
• Serving as the connection between customers and internal operational teams

These qualifications are helpful, but candidates are not expected to have experience in every area. We encourage applicants who have strong transferable skills and are motivated to learn.

DUTIES (included, but not limited to)

• Provide timely, accurate, and professional customer support through email and phone communication.
• Manage assigned customer activities, reports, trackers, and open action items.
• Use Excel and business systems to review information, refresh reports, and identify issues requiring follow-up.
• Support orders, returns, claims, inventory, shipments, reporting, and special customer projects, including investigating discrepancies through resolution.
• Coordinate with Operations, Quality, Logistics, Finance, IT, and other departments to resolve customer needs.
• Communicate status updates, risks, delays, and next steps clearly to customers and internal teams.
• Maintain accurate documentation and ensure commitments are completed by their deadlines.
• Identify opportunities to improve reports, processes, communication, and the overall customer experience.
• Provide leadership with information and recommendations that support sound business decisions.
• Participate in programs and activities that contribute to a positive, customer-focused company culture.

Work Environment and Physical Requirements

This is primarily a desk-based position involving extended computer use, typing, data review, telephone conversations, and virtual or in-person meetings.

Candidates must be able to:

• See, speak, hear, write, and understand English.
• Read and analyze data and other written information.
• Maintain sustained attention to detail.
• Use a standard keyboard, mouse, computer monitor, telephone, and headset.
• Work additional hours occasionally when needed to support customer or operational demands.

Work Hours

• 8:00 a.m. – 5:00 p.m. core hours with additional hours as necessary to meet production demands.

This job description is not a contract, express or implied, guaranteeing employment for any specific duration.

We are not able to sponsor visas for this role at this time

DISCLAIMER: The above information is intended to describe the general nature of this position and is not to be considered a complete statement of all duties, responsibilities, and requirements.