Innovation Solutions Specialist (Remote, Open to All Dykema Locations)

Dykema; Ann Arbor (MI); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO & holidays

Retirement plan + profit sharing

Flexible spending accounts

Health savings account

Job summary

Dykema Gossett PLLC, a national law firm, seeks an experienced Innovation Solutions Specialist to join its Innovation Team. This fully remote role works from a firm office location and includes some travel to offices.

You will liaise with users, define requirements for systems, create user documentation, and help plan pilots and training for new tools. Candidates should have at least three years in a legal or professional services setting, strong Excel and MS Office skills, and excellent

Qualifications

• At least 3 years of related experience in a law firm, professional services, or corporate setting.
• Strong knowledge of MS Office Suite and business software; ability to learn new tools.
• Strong Excel skills and attention to detail.
• Excellent oral and written communication; strong presentation and interpersonal skills.

Responsibilities

• Serve as primary point of contact for Innovation team systems/applications and third-party vendors.
• Respond to and resolve needs for systems/applications, including configuration changes and UX gaps.
• Distill requests into requirements and change requests; document them for the team.
• Collaborate with users to understand needs and contribute to system design and evolution.
• Create user documentation for internal and external users.
• Coordinate training for POC and Pilot users; participate in testing new tools.
• Develop POC/Pilot plans and provide feedback on tools; perform other duties as assigned.

Skills

Legal tech

MS Office

Excel

Data reporting

Communication

Project management

Problem solving

Team collaboration

Travel readiness

Education

Bachelor's degree

Job description

Dykema Gossett PLLC, a leading national law firm celebrating its 100th anniversary in 2026, is seeking to hire an experienced Innovation Solutions Specialist. This position is fully remote within one of Dykema's office locations, with some travel to offices. The Innovation Solutions Specialist at Dykema is a critical member of the firm's Innovation Team. Working with department leadership and cross functional teams, this position is instrumental in liaising with users, responding to and resolving administrative needs for systems/applications. The ideal candidate will combine legal technology experience, analytical skills, strategic thinking to contribute to the design and evolution of new and current Innovation Team systems.

What You Will Do

• Serve as primary point of contact for requests and questions of Innovation team systems/applications and with third part vendors.
• Respond to and resolve identified needs for any of the systems/applications, such as configuration changes, identifying UX gaps, determining if new features are needed, and managing users. This includes third party tools and internally developed tools.
• Distill requests and user feedback into requirements and change requests, and document those requests such that they can be handled by the Innovation team.
• Liaising with users to develop an awareness/understanding of overall user needs and Dykema goals, and leverage that understanding to contribute to the design and evolution of new and current Innovation-team systems.
• Create documentation for our users, both internal and external.
• Coordinate training and conduct training where appropriate for POC and Pilot users.
• Develop POC/Pilot plans and participate in testing new tools, and provide feedback.
• Perform other duties as assigned, including special projects

What We Are Looking For

Required Experience & Skills

• At least three years of related experience in a law firm, professional services or corporate setting.
• Strong technological skills and high level of proficiency in MS Office Suite and business computer software programs, with the ability to learn new software and operating systems.
• Strong knowledge and experience with Excel.
• Strong attention to detail and high level of accuracy.
• Highly proficient in data compilation, preparing spreadsheets and data reporting.
• Excellent oral and written communication skills.
• Strong presentation and interpersonal skills.
• Ability to analyze problems, exercise good judgment, strategic thinking, and make sound objective decisions.
• Excellent time and project management skills; ability to prioritize and meet deadlines.
• Ability to handle confidential information with discretion and professionalism.
• Demonstrable knowledge and experience with the various functions performed by an Innovation team.
• Positive attitude, professional demeanor, high emotional intelligence, cultural sensitivity and ability to interact effectively with all levels.
• Able to work efficiently as a part of a team and work well independently, taking initiative and being a self-starter.
• Some travel to Dykema offices.

Preferred Education

• Bachelor's degree.

GREAT BENEFITS FOR GREAT PEOPLE

Dykema offers a comprehensive benefits package designed to support the well‑being and success of our employees both personally and professionally. This includes competitive health, dental, and vision insurance plans, along with flexible paid time off (PTO), holiday leave, and a retirement savings plan with profit sharing for eligible employees. Other benefits include flexible spending programs, health savings account, commuter benefits, and personal and parental leave programs. We prioritize work‑life balance and offer wellness programs, and access to mental health support. Additionally, employees enjoy access to professional development programs, a supportive and inclusive workplace culture, and various employee discounts and perks. We are committed to providing a benefits package that helps our team thrive and feel valued.

The expected compensation ranges for this position in various states and jurisdictions are as follows:

• Chicago: $85-95K
• Los Angeles: $85-95K
• Michigan Offices: $80-90K
• Milwaukee: $80-90K
• Minneapolis: $80-90K
• Dallas & Houston: $85-95K
• San Antonio: $80-90K
• Washington, D.C.: $85-95K

The offered salary will be determined by a variety of factors including, but not limited to, work location, individual skill set, previous/applicable experience, education, external market data and consideration of internal equity.

EEO STATEMENT

It is the Firm's policy to provide employment opportunities to qualified applicants and employees on an equal basis without regard to the individual's age, race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, domestic partner relationship, physical characteristics, disability, or other protected characteristics under applicable federal, state or local laws or ordinances. Dykema will make reasonable efforts to accommodate the known disabilities of employees who are otherwise qualified to perform the essential functions of the jobs involved. It is the responsibility of every individual concerned with personnel actions, including management, supervision, recruiting, compensation, benefits, promotions, work assignments, and training, to ensure that these activities are administered consistent with the Firm's goal of furthering the principle of equal employment opportunity.

E-VERIFY

Dykema uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

ADDITIONAL INFORMATION

This job posting is intended to describe the essential duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, non-essential requirements, or reflect any accommodations made under the Americans with Disabilities Act or the Michigan Persons with Disabilities Civil Rights Act.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.