Innovations Solutions Specialist (Remote, Open to All Dykema Locations)

Dykema; Ann Arbor (MI); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO and holidays

Retirement plan with profit sharing

Job summary

Dykema is seeking an experienced Innovation Solutions Specialist to join its Innovation Team. The role is fully remote within a Dykema office location and involves collaborating with leadership and cross‑functional teams to design, implement, and improve systems and applications that support firm operations.

Ideal candidates have at least three years of related experience in a professional services setting, strong MS Office skills (Excel/Word/Outlook), excellent communication, and keen attention

Qualifications

• At least three years of related experience in a law firm, professional services or corporate setting.
• Strong knowledge and experience with Excel; proficiency in MS Office Suite.
• Excellent oral and written communication skills; strong attention to detail.
• Ability to analyze problems, exercise good judgment and make objective decisions.

Responsibilities

• Serve as primary point of contact for requests and questions of Innovation team systems/applications and with third party vendors.
• Respond to and resolve identified needs for systems/applications, including configuration changes and UX gaps.
• Distill requests into requirements and change requests; document them for the Innovation team.
• Develop awareness of user needs and contribute to the design of new and current systems.
• Create documentation for users, internal and external.
• Coordinate training and conduct training for Pilot users.
• Develop POC/Pilot plans and participate in testing new tools.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft Word

Data analysis

Education

Bachelor's degree

Job description

Innovation Solutions Specialist (Remote, Open to All Dykema Locations)

Dykema Gossett PLLC, a leading national law firm celebrating its 100 th anniversary in 2026, is seeking to hire an experienced Innovation Solutions Specialist. This position is fully remote within one of Dykema’s office locations, with some travel to offices. The Innovation Solutions Specialist at Dykema is a critical member of the firm’s Innovation Team. Working with department leadership and cross functional teams, this position is instrumental in liaising with users, responding to and resolving administrative needs for systems/applications. The ideal candidate will combine legal technology experience, analytical skills, strategic thinking to contribute to the design and evolution of new and current Innovation Team systems.

What You Will Do

• Serve as primary point of contact for requests and questions of Innovation team systems/applications and with third part vendors.
• Respond to and resolve identified needs for any of the systems/applications, such as configuration changes, identifying UX gaps, determining if new features are needed, and managing users. This includes third party tools and internally developed tools.
• Distill requests and user feedback into requirements and change requests, and document those requests such that they can be handled by the Innovation team.
• Liaising with users to develop an awareness/understanding of overall user needs and Dykema goals, and leverage that understanding to contribute to the design and evolution of new and current Innovation-team systems.
• Create documentation for our users, both internal and external.
• Coordinate training and conduct training where appropriate for POC and Pilot users.
• Develop POC/Pilot plans and participate in testing new tools, and provide feedback.
• Perform other duties as assigned, including special projects

What We Are Looking For

Required Experience & Skills

• At least three years of related experience in a law firm, professional services or corporate setting.
• Strong technological skills and high level of proficiency in MS Office Suite and business computer software programs, with the ability to learn new software and operating systems.
• Strong knowledge and experience with Excel.
• Strong attention to detail and high level of accuracy.
• Highly proficient in data compilation, preparing spreadsheets and data reporting.
• Excellent oral and written communication skills.
• Strong presentation and interpersonal skills.
• Ability to analyze problems, exercise good judgment, strategic thinking, and make sound objective decisions.
• Excellent time and project management skills; ability to prioritize and meet deadlines.
• Ability to handle confidential information with discretion and professionalism.
• Demonstrable knowledge and experience with the various functions performed by an Innovation team.
• Positive attitude, professional demeanor, high emotional intelligence, cultural sensitivity and ability to interact effectively with all levels.
• Able to work efficiently as a part of a team and work well independently, taking initiative and being a self-starter.
• Some travel to Dykema offices.

Preferred Education

GREAT BENEFITS FOR GREAT PEOPLE

Dykema offers a comprehensive benefits package designed to support the well-being and success of our employees both personally and professionally. This includes competitive health, dental, and vision insurance plans, along with flexible paid time off (PTO), holiday leave, and a retirement savings plan with profit sharing for eligible employees. Other benefits include flexible spending programs, health savings account, commuter benefits, and personal and parental leave programs. We prioritize work-life balance and offer wellness programs, and access to mental health support. Additionally, employees enjoy access to professional development programs, a supportive and inclusive workplace culture, and various employee discounts and perks. We are committed to providing a benefits package that helps our team thrive and feel valued.

The expected compensation ranges for this position in various states and jurisdictions are as follows:

Chicago: $85-95K
Los Angeles: $85-95K
Michigan Offices: $80-90K
Milwaukee: $80-90K
Minneapolis: $80-90K
Dallas & Houston: $85-95K
San Antonio: $80-90K
Washington, D.C.: $85-95K

The offered salary will be determined by a variety of factors including, but not limited to, work location, individual skill set, previous/applicable experience, education, external market data and consideration of internal equity.

EEO STATEMENT

It is the Firm’s policy to provide employment opportunities to qualified applicants and employees on an equal basis without regard to the individual’s age, race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, domestic partner relationship, physical characteristics, disability, or other protected characteristics under applicable federal, state or local laws or ordinances.Dykema will make reasonable efforts to accommodate the known disabilities of employees who are otherwise qualified to perform the essential functions of the jobs involved.It is the responsibility of every individual concerned with personnel actions, including management, supervision, recruiting, compensation, benefits, promotions, work assignments, and training, to ensure that these activities are administered consistent with the Firm’s goal of furthering the principle of equal employment opportunity.

E-VERIFY

Dykema uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

ADDITIONAL INFORMATION

This job posting is intended to describe the essential duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, non-essential requirements, or reflect any accommodations made under the Americans with Disabilities Act or the Michigan Persons with Disabilities Civil Rights Act.

Qualifications

Skills

Required

Microsoft Outlook

Intermediate

Microsoft Excel

Intermediate

Microsoft Word

Intermediate

Behaviors

Required

Detail Oriented

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Preferred

Bachelors or better.

Experience

Required

3 years:

3 years: At least three years of related experience in a law firm, professional services or corporate setting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.