Innovation Hub Receptionist & Operations Coordinator

UG2; Cambridge (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

UG2 is seeking a Receptionist/Administrator to join our growing early-stage incubator community in Cambridge, MA. This role goes beyond a traditional front desk; you will shape the experience for tenants, guests, and clients while supporting day-to-day operations that help innovative companies thrive.

The ideal candidate combines administrative excellence with an engaging personality, enjoying helping others and creating positive experiences in a vibrant, collaborative environment where

Qualifications

• Bachelor's degree required.
• 2+ years of relevant admin or operations experience.
• Startup/incubator/life sciences environment preferred.
• Excellent written and verbal communication.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced setting.
• Proficiency with Microsoft Office Suite and other business tech.
• Interest in life sciences and entrepreneurship.

Responsibilities

• Manage front desk and reception to ensure tenants, visitors, and guests have a positive experience.
• Coordinate visitor access and registration.
• Triage requests from member companies and connect to resources.
• Support onboarding and offboarding of tenant companies.
• Prepare communications to the member community.
• Maintain the member portal and coordinate IT and facilities requests.
• Coordinate with vendors, contractors, and service providers.
• Help maintain organized office and shared spaces.
• Manage mail, packages, deliveries, and shipments.
• Coordinate meeting rooms and equipment scheduling.
• Support AV and IT needs for meetings and events.
• Provide admin support to site leadership and assist with special projects.
• Assist in coordinating and executing programming events.
• Contribute to a culture of hospitality and exceptional service.

Skills

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Multi-tasking

Customer service

Office software

Adaptability

Hospitality mindset

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

UG2 is seeking a Receptionist/Administrator to join our growing early-stage incubator community in Cambridge, MA. This role goes beyond a traditional front desk; you will shape the experience for tenants, guests, and clients while supporting day-to-day operations that help innovative companies thrive.

The ideal candidate combines administrative excellence with an engaging personality, enjoying helping others and creating positive experiences in a vibrant, collaborative environment where