Inn Valet Dispatcher - Flex

Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Biltmore Estate in Asheville, NC seeks a Valet Dispatch to organize and coordinate valet and bell staff, delivering world-class guest service. You will respond to guest needs with courteous communication and manage operations at the front entrance.

Responsibilities include answering calls from guest rooms and front desk, coordinating key audits and rotations, greeting guests, and maintaining knowledge of daily estate activities and policies. Weekend and holiday shifts apply.

Qualifications

• Prior guest service experience is preferred, hotel/resort background ideal.
• Some administrative experience is helpful.
• Commitment to delivering world-class guest service.
• Must operate both automatic and standard transmission vehicles.
• Strong planning, organizational, and time-management skills.
• Proactive with good judgment and initiative.
• Excellent interpersonal and communication skills; English required.
• Able to learn estate history and Asheville area quickly.
• Proper telephone etiquette in line with standards.
• Team player in a dynamic guest-service environment.

Responsibilities

• Answer the phone in a professional manner effectively and efficiently.
• Use the radio or other tools to communicate with the attendants.
• Sort and organize the valet keys.
• Oversee the rotation of room pulls and valet pulls.
• Greet guests at window and assist with any needs.
• Maintain complete knowledge of daily inn activities, estate services, hours of operations, policies, groups, and VIPs.
• Follow required Forbes and departmental guest service standards.
• Remain in assigned positions to better assist guests.
• Comply with rotation policy, greet guests, and designate who pulls luggage or vehicles.
• Perform key audit and catalogue keys.
• Monitor supplies and keep Valet office clean and presentable.
• Assist guests with needs in and around the front entrance.
• Fill in as Valet or other areas when needed.
• Keep bell closet clean and clear.

Skills

Guest service excellence

Phone and radio communication

Teamwork

Time management

Multitasking

English proficiency

Vehicle operation knowledge

Job description

Job DescriptionValet Dispatch will be responsible for organizing and coordinating valet and bell staff to respond to guest needs with world class guest service. The Dispatcher is responsible for answering calls from guest rooms, front desk and other departments, and must be knowledgeable and courteous, taking the initiative in answering questions, attending to guest needs, and making the guest feel welcomed and appreciated at all times.Scheduling can vary, but is generally 7am - 3pm or 3pm - 11pm. Weekend and Holiday availability required.ESSENTIAL JOB DUTIES1. Answer the phone in a professional manner effectively and efficiently.2. Use the radio or other tools to communicate with the attendants.3. Sort and organize the valet keys.4. Oversee the rotation of room pulls and valet pulls.5. Greet guests at window and assist with any needs.6. Maintain complete knowledge of: daily inn activities, daily estate activities, Inn/Estate services/hours of operations, Inn policies and procedures, groups in-house and VIPs, and departure and arrival numbers.7. Follow all required Forbes and departmental standards set forth by the Guest Services department.ADDITIONAL RESPONSIBILITIES1. Remain in assigned positions to better assist guests.2. Comply with rotation policy, which includes opening front door of the inn for guest, greeting guest as they arrive/return/depart, designating who is next to pull luggage or vehicles.3. Perform key audit.4. Catalogue keys5. Monitor supplies6. Keep Valet office clean and presentable.7. Assist guests with needs in and around the front entrance of the inn.8. Fill in as Valet or other areas when needed.9. Keep bell closet (storage area) clean and clear.QUALIFICATIONS1. Prior guest service experience strongly preferred. The ideal candidate will have worked in a hotel/resort setting before and/or had previous experience as a valet.2. Some previous administrative experience would be helpful in this role.3. Demonstrated commitment to delivering world class internal and external guest service.4. Must be able to operate both automatic and standard transmission vehicles.5. Excellent planning, organizational, and time management skills; must be able to prioritize, multi-task, and problem solve quickly in a guest service setting.6. The ability to be proactive, take initiative where appropriate, and exercise good judgment.7. Outstanding interpersonal and communication skills; ability to engage with guests in a sincere and helpful manner is key. Must be able to communicate effectively using standard written and spoken English; working knowledge/fluency in other languages beneficial.8. Ability to quickly acquire knowledge of the estate, history, and Asheville area.9. Must be able to use proper telephone etiquette in accordance with departmental and company standards.10. Able to work as an effective part of a team in a dynamic guest-service environment.PHYSICAL REQUIREMENTS1. Must be able to lift at least 50 pounds or more on a regular basis.2. Be able to park and retrieve vehicles from valet parking in a timely manner.3. Ability to operate standard transmission vehicles. Must be at least 18 years of age.4. Must be able to walk/run, bend, kneel, reach overhead and below, and have full range of motion.5. Ability to modulate voice in speaking with guests by phone.6. Have full manual dexterity and be able to walk and stand for extended periods of time.7. Ability to work outside in all types of weather with fluctuations in temperatures and conditions.