Inn AM Dining Room Supervisor - Full Time

biltmore; EE. UU.; Presencial; USD 22.000 - 31.000; Jornada completa

Descripción de la vacante

Biltmore is seeking a Dining Room Supervisor to oversee front-of-house dining operations and maintain Biltmore’s service standards. You will supervise staff, handle scheduling and performance, and act as manager on duty when the Restaurant Manager is away.

This role requires weekend and holiday availability and offers starting pay at $19.44/hour, with compensation based on qualifications and experience. Full-time position with 32+ hours per week.

Formación

• High school diploma required; higher education or certifications preferred.
• Minimum two years related experience in a full-service restaurant; upscale hotel/resort experience ideal.
• Strong leadership and staff development abilities.
• Knowledge of wine and cordials; must be 21 years of age to bartend.

Responsabilidades

• Daily supervision of front-of-house operations and staff.
• Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
• Assists with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
• Opening/closing and reporting duties.
• Facilitates communication between front/back of house to provide seamless service.
• Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information.

Conocimientos

Staff supervision

Guest service

Scheduling

Communication

Wine knowledge

Word & Excel

Educación

High school diploma

Additional education/certifications preferred

Herramientas

Word

Excel

Descripción del empleo

The starting pay range for this position begins at $19.44/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Full Time: a position working 32+ hours per week.

The Dining Room Supervisor is responsible for the supervision of "front of house" dining operations in accordance with Biltmore standards. This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with performance management; scheduling; and delivering unique and memorable world class dining experiences for guests. Supervisors will serve as "manager on duty" in absence of the Restaurant Manager, and will provide general assistance and support for the team, department, leadership, and the company as required.

Weekend & holiday availability required.

Essential Job Duties:

1. Daily supervision of operations and staff.
2. Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
3. Assists with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
4. Opening/closing and reporting duties.
5. Facilitates communication between front/back of house to provide seamless service.
6. Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information.
7. Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore standards.

Qualifications:

1. High school diploma required. Additional education and/or certification(s) preferred.
2. Minimum two (2) years related experience in a comparable full-service restaurant. A combination of education/experience may be considered. Ideal candidate will have prior experience in an upscale hotel/resort/attraction.
3. Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills; ability to motivate and develop staff is key.
4. Knowledge of wine and cordials preferred; must be 21 years of age to bartend.
5. Outstanding interpersonal and verbal/written communication skills; must be able to engage/interact/resolve issues professionally with diplomacy and tact.
6. Strong organizational skills with attention to details and service; prioritizes work, multi-tasks and adapts as required.
7. Proactive and exercises good judgment; problem solves and troubleshoots.
8. Proficiency in Word and Excel; must be able to learn Biltmore's systems products, and protocols.

Physical Requirements:

1. Exert physical effort in transporting 25-50 pounds frequently.
2. Endure various physical movements throughout the work areas.
3. Ability to remain ambulatory and in stationary positions throughout work shift.
4. Must be able to work 10 - 14 hour shifts as business demands.
5. Satisfactorily communicate with guests, management and co-workers to their understanding.
6. Ability to work in an environment that includes:
   • Variable temperature conditions and noise levels
   • Outdoor environments
   • Exposure to fumes, dust and chemicals