Inkjet Field Specialist

Nazdar; Greensboro (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Nazdar seeks an experienced Inkjet Field Specialist in North Carolina to install, train, and service graphic and textile inkjet equipment. You will also provide remote technical support to end users and collaborate with sales to identify new opportunities across the continental USA.

Expect up to 75% travel, driving responsibilities in a company vehicle, and writing detailed service reports. Proficiency with RIP software, color management, and Adobe/Microsoft tools is essential.

Qualifications

• Minimum 10 years’ experience in all aspects of Inkjet printing, including wide/super wide, solvent, UV, and aqueous inks, and related applications.
• Hands-on experience with wide format Inkjet printers such as Roland, Mimaki, Mutoh, EFI, or similar equipment.
• Knowledge of art generation, Inkjet printing, and finishing.
• RIP software and color management certifications recommended.
• Proficient with Microsoft Office (Outlook, Excel, Word).
• Proficient with Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Ability to read and interpret safety rules, operating manuals and technical documents.
• Excellent problem-solving and communication skills; ability to work with customers across the USA.
• Must have a valid driver's license and be able to travel up to 75% domestically.
• Ability to lift up to 75 pounds.

Responsibilities

• Install, train and repair the graphic and textile Inkjet equipment Nazdar sells and supports.
• Provide technical support to end users remotely via phone and computer.
• Travel to printing facilities within the continental USA up to 75% and up to 25% air travel.
• Write detailed service reports documenting work, parts used and equipment recommendations.
• Collaborate with sales to identify new opportunities when equipment is outdated or inefficient.
• Perform duties per safety, quality and efficiency SOPs.

Job description

Nazdar has been in business for over 100 years and is one of the leading ink manufacturers for screen and wide-format inkjet printing. Nazdar manufactures the most comprehensive selection of UV, water-based, and solvent-based screen printing inks, flexographic inks, and wide-format digital inks obtainable from a single source. Nazdar inks are primarily used by printers in the Point of Purchase (POP), Banner, Container, Industrial, Metal, Nameplate- Membrane Switch, Roll Label, Sign, and Textile decorating markets.

HERE'S WHAT WE'RE LOOKING FOR

Nazdar is actively seeking a candidate located in North Carolina for an Inkjet Field Specialist for our Technical Services department.

ABOUT THE JOB

The primary function of the Inkjet Field Specialist is to install, train and repair the graphic and textile ink jet equipment that Nazdar sells and supports. The secondary focus is to provide technical support to the end users of this equipment on the phone and through the computer.

This position has these primary duties and responsibilities.

• To install / repair / and train on the operation of the graphic and textile Inkjet equipment that Nazdar sells and supports.
• The ability to work with and communicate effectively with Nazdar customers at facilities within the continental USA.
• To provide technical support on this equipment remotely via phone and computer when not at printing facilities.
• Works with sales to identify new sales opportunities when equipment is outdated or inefficient.
• May occasionally work at trade shows to set up, operate, and demonstrate Inkjet printing equipment.

Additional responsibilities include:

• Traveling to printing facilities in a company provided vehicle (up to 75% of the time), but could require commercial air travel outside of your region (up to 25% of the time).
• Writing detailed service reports that document the work completed, parts used, and equipment recommendations.
• Provide elevated phone support to Nazdar customers in the use of digital printing equipment, inks, media, software, and finishing processes.
• Performs job according to pre-established safety, quality, and efficiency standard operating procedures.
• Reports all information to manager as needed such as weekly activity summaries, notification of issues identified in the field, direct report issues, and vendor support issues.
• Assists with other duties as directed by manager.

Qualifications and Skills required include:

• A high school diploma or GED is
• A current valid driver's license subject to an annual Department of Motor Vehicles check conducted by the company.
• The ability to read and interpret documents such as safety rules, operating and maintenance instructions, product literature, regulatory documents, equipment schematics and service manuals is essential.
• The ability to solve practical and complex problems in a limited time frame is important in this job.
• An associate or bachelor's degree in computer graphics or graphics arts study is preferred but not required.
• Minimum of 10 years’ experience working in all aspects of Inkjet printing to include wide/super wide, solvent, UV, and aqueous inks, graphic and textile applications, prepress color control, software file output and color profiling.
• Hands on experience with wide format Inkjet printers such as Roland, Mimaki, Mutoh, EFI, or similar equipment is necessary.
• Overall knowledge of all aspects of art generation, Inkjet printing, and finishing is required.
• Ink jet equipment certifications are recommended.
• RIP software and Color management certifications are recommended.
• Effective use of the Microsoft Office Suite programs Outlook, Excel, and Word is required.
• Effective use of the Adobe Suite programs Photoshop, Illustrator, and InDesign is required.
• Operational knowledge of one or more of these RIP software programs, Versaworks, Wasatch, Caldera, EFI Fiery, and Onyx.
• Networking, Internet capabilities, Web access and electronic file transferring is necessary.
• A high mechanical aptitude and confidence in the use of tools is necessary.
• Ability to collaborate and work well with others to solve problems.
• Knowledge of media/ink profiling and how the media effects color output is beneficial.
• A good understanding of electricity and the different requirements printing equipment will have in various environments.
• While performing the duties of this job the employee is required to travel in an automobile for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The job duties require the ability to talk and hear. The vision requirements include close vision, distance vision, and peripheral vision.
• The employee is occasionally required to lift to 75 pounds.

Here's What's In It For You

We are an Equal Opportunity Employer that values our employees and offers a competitive pay and benefits package, an encouraging, supportive environment with training, professional development, recognition programs, and career growth opportunities. Our benefits include medical, dental, vision, 401(k), life insurance, flexible spending account options, paid short-term and long-term disability, paid time off, and paid Company holidays.

We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect in a workplace people do extraordinary things.

We are committed to delivering a work experience that is rewarding and fun, and are proud to have one of the longest-tenured staff in the industry. We invite you to bring your skills and expertise to our team and supply the fuel for growth.

Travel Required

Yes . Travel to customers primarily by car up to 75% of the time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.