Ink Customer Tech Service Pro - On-site Process Innovator

Sun-Chemical; Menasha (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Sun Chemical in Wisconsin is seeking an Ink Customer Technical Service Representative to provide dedicated technical ink support to customers in the Wisconsin and Northern Illinois region. You will identify and address technical needs, oversee implementation of improvements, and ensure seamless product and service delivery.

The role includes up to 70% travel with overnight stays, collaboration with Sun teams on press capacity, color management, and trials, and reporting via Salesforce and

Qualifications

• 5-10 years of ink industry experience.
• Experience with Kepner Tregoe, Six Sigma, SunMatch.
• Industry laboratory and press equipment.
• Ability to manage multiple complex projects.
• High level of pressroom and printing process knowledge.

Responsibilities

• Lead and participate in process improvement initiatives with customers and Sun employees.
• Make product selection decisions based on end use application and conduct trial-related activities.
• Provide training on ink blending, inventory, work-off, and related functions.
• Report field activity in Salesforce; complete technical call and trial reports as needed.

Skills

Kepner Tregoe

Six Sigma

SunMatch

Pressroom knowledge

Project management

Tools

Salesforce

Job description

Sun Chemical in Wisconsin is seeking an Ink Customer Technical Service Representative to provide dedicated technical ink support to customers in the Wisconsin and Northern Illinois region. You will identify and address technical needs, oversee implementation of improvements, and ensure seamless product and service delivery.

The role includes up to 70% travel with overnight stays, collaboration with Sun teams on press capacity, color management, and trials, and reporting via Salesforce and