Initial Care Coordination Case Manager (RN)

RAS Companies; Sioux Falls (SD); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid holidays

401K

Job summary

OHARA, LLC in Sioux Falls, SD is seeking an Initial Care Coordination Case Manager (RN) to answer and manage the ICC hotline, coordinate and assess care needs after workplace injuries, and educate on appropriate medical use. The RN will serve as the primary contact for injured workers, providers, employers, insurers, and stakeholders in a downtown Sioux Falls office.

The role requires strong interpersonal, communication, and assessment skills, with responsibilities including data entry,

Qualifications

• Two years of hospital or clinical setting experience required.
• Excellent verbal and written communication abilities.
• Strong customer service and care skills.
• Good organizational skills and attention to detail.

Responsibilities

• Answer ICC hotline calls during business hours with prompt, professional support.
• Serve as first contact for injured workers, employers, providers, and insurers; ensure clear communication and supportive care.
• Obtain and verify injury details, demographics, employer information, and claim-related data.

Skills

Interpersonal skills

Communication

Attention to detail

Prioritization

Education

Registered Nurse (RN) license

CCM or URAC-certified

Tools

Microsoft Office

Database systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Initial Care Coordination Case Manager (RN)

Full-Time 40 Sioux Falls, SD, US

6 days ago Requisition ID: 1522

Lead with Compassion. Inspire Excellence. Make an Impact.

At OHARA, LLC, we're looking for an Initial Care Coordination Case Manager (RN) who will be responsible for answering the Initial Care Coordination (ICC) hotline. The ICC Case Manager coordinates and manages care needs by assessing injured workers following an injury and providing education on the appropriate use of medical care. This role serves as a primary point of contact for injured workers, healthcare providers, employers, insurance carriers, and other stakeholders.

This position requires you to work in our office located at Cherapa Place in beautiful downtown Sioux Falls, SD.

If you have a passion for helping others, and have strong interpersonal, communication, and assessment skills, this role is for you!

What You’ll Do

• Answer and manage incoming Initial Care Coordination (ICC) hotline calls during designated business hours, delivering prompt, professional support following workplace injuries.
• Serve as the first point of contact for injured workers, employers, healthcare providers, insurance carriers, third-party administrators, and other stakeholders, ensuring clear communication and a supportive care experience.
• Obtain and verify injury details, demographic information, employer information, and claim-related data from reporting parties.
• Conduct initial telephonic assessments to identify medical needs, treatment status, barriers to recovery, and appropriate next steps in the care coordination process.
• Enter, maintain, and update claim and injury information within designated software systems and electronic databases.

Why Join OHARA?

We believe our people are our greatest asset, and we're committed to creating an environment where employees feel supported, valued, and empowered to do their best work.

What We're Looking For

Education & Experience

• A minimum of two years of experience in hospital or clinical setting is required
• Strong customer service and care skills
• Excellent verbal and written communication abilities
• Strong attention to detail and a consistent commitment to producing high-quality, accurate work
• Ability to prioritize multiple tasks and requests while meeting quality and service standards.
• Outstanding interpersonal and relationship-building skills
• Proficiency with Microsoft Office applications and database systems
• Sound clinical judgment, critical thinking, and decision-making capabilities

Licenses & Certifications

• Current Registered Nurse (RN) license
• Current CCM (Certified Case Manager) credential or another URAC-approved certification, or the ability to obtain certification within three years of employment
• We offer a competitive wage and benefits package including medical, dental and vision coverage, paid holidays, PTO, and 401K.

A Workplace Where You Belong

At OHARA, LLC, we believe in an inclusive work environment, where employees are welcomed, valued, respected, and heard to ensure that individuals bring their best selves to work. OHARA, LLC provides equal opportunities to all qualified candidates without regard to race, color, religion, sexual orientation, gender identity or expression, age, disability status, veteran status, national origin, or any other status protected under federal, state or local law.

Join OHARA, LLC and make a lasting impact on the lives of others while growing your own career.