Infusion Patient Coordinator

Arizona Arthritis and Rheumatology Research, PLLC; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Arizona Arthritis & Rheumatology Associates, P.C. is the nation's largest private Rheumatology practice with 60+ providers, 15 sites and 400+ employees.

We seek an Infusion Patient Coordinator to be the primary liaison for the infusion department, handling scheduling, provider coordination and treatment readiness to ensure an exceptional patient experience. The role supports patients from initial consultation through ongoing treatment and requires HIPAA compliance and strong clinical

Qualifications

• Experience with infusion scheduling and patient coordination.
• Strong knowledge of medical terminology and HIPAA compliance.
• Proficient with electronic health records (EHR).
• Excellent communication and organizational skills.

Responsibilities

• Serve as the primary point of contact for infusion patients.
• Schedule infusion and injection appointments and coordinate provider visits.
• Verify documentation including laboratory clearance and authorizations before treatment.
• Coordinate treatment plans with nursing staff and providers.
• Manage infusion-related EHR messages and patient communications.

Skills

Patient scheduling

Infusion operations

Medical terminology

Electronic medical records

HIPAA compliance

Exceptional customer service

Communication

Organization

Time management

Job description

Description

Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States. The practice has over 60 providers, 15 sites and over 400 employees providing assessments and treatments for our rheumatology patients. Our providers work together to keep patients healthy and are recognized for excellence in medicine and for being pioneers in new treatments, ably supported by our Research department.

Description

Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States. The practice has over 60 providers, 15 sites and over 400 employees providing assessments and treatments for our rheumatology patients. Our providers work together to keep patients healthy and are recognized for excellence in medicine and for being pioneers in new treatments, ably supported by our Research department.

We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Our vision is to provide the best Rheumatology care, anywhere and to balance sustainable operation with the highest possible level of patient care.

We are seeking an ambitious, friendly, positive, and compassionate Infusion Patient Coordinator to join our team.

The Infusion Patient Coordinator serves as the primary patient liaison for the infusion department, coordinating patient care from initial consultation through ongoing treatment. This role is responsible for delivering exceptional patient experience by managing scheduling, provider coordination and treatment readiness.

Patient Experience

• Serve as the primary point of contact for infusion patients.
• Conduct infusion consultations and educate patients on the infusion process.
• Explain treatment expectations, appointment requirements, and clinic procedures.
• Build positive relationships with patients throughout their course of therapy.
• Respond to patient inquiries and coordinate appropriate follow-up.

Scheduling & Capacity Management

• Schedule all new and established infusion and injection appointments.
• Coordinate provider visits, laboratory appointments, and infusion treatments.
• Maximize infusion chair utilization while maintaining safe scheduling practices.
• Maintain treatment intervals according to provider orders.
• Manage cancellations, reschedules, and waitlists to reduce treatment delays.
• Coordinate urgent and same-week infusion requests.
• Review future schedules to identify scheduling opportunities and capacity concerns.

Treatment Readiness

• Prior to scheduling treatment, verify that all required documentation has been completed, including:
• Required laboratory clearance
• Clinical documentation
• Financial clearance confirmation from Prior Authrozation Coordinator
• Schedule patients only after treatment clearance has been received.

Clinical & Provider Coordination

• Support providers during infusion consultations.
• Coordinate treatment plans with nursing staff.
• Obtain missing provider documentation when necessary.
• Communicate scheduling changes and treatment updates.
• Escalate clinical concerns to licensed staff.

Electronic Health Record Management

• Manage infusion-related EHR messages.
• Document patient communications.
• Maintain scheduling documentation.
• Update appointment notes and treatment information.
• Route clinical questions appropriately.

Learn more about AARA on our website at http://azarthritis.com

Requirements

QUALIFICATIONS

Essential

• Patient scheduling
• Infusion operations
• Medical terminology
• Electronic medical records
• HIPAA compliance
• Exceptional customer service
• Communication
• Organization
• Time management