Infusion Experience Coordinator

ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC is seeking an Infusion Patient Coordinator to serve as the primary liaison for the infusion department, coordinating patient care from initial consultation through ongoing treatment and delivering an exceptional patient experience.

The role will manage scheduling, provider coordination, and treatment readiness, while ensuring HIPAA compliance and accurate documentation within the EHR system.

Qualifications

• Patient scheduling
• Infusion operations
• Medical terminology
• Electronic medical records
• HIPAA compliance
• Exceptional customer service
• Communication
• Organization
• Time management

Responsibilities

• Serve as the primary liaison for the infusion patients and coordinate care from initial consultation through ongoing treatment.
• Schedule all infusion and injection appointments and coordinate provider visits, laboratory appointments, and treatments.
• Maximize infusion chair utilization while maintaining safe scheduling practices and reviewing future schedules for capacity.
• Verify required documentation including lab clearance, clinical documentation, and financial clearance before scheduling treatment.
• Coordinate treatment plans with nursing staff and escalate clinical concerns to licensed staff as needed.
• Manage infusion-related EHR messages, document patient communications, and route clinical questions appropriately.

Job description

ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC is seeking an Infusion Patient Coordinator to serve as the primary liaison for the infusion department, coordinating patient care from initial consultation through ongoing treatment and delivering an exceptional patient experience.

The role will manage scheduling, provider coordination, and treatment readiness, while ensuring HIPAA compliance and accurate documentation within the EHR system.