Registrar - Emergency Room

2600 White Plains Hospital Medical Center; United States; On-site; USD 37,000 - 56,000; Full time

Job summary

White Plains Hospital Medical Center is seeking an ER Registrar to greet patients in the Emergency Department, collect demographics and insurance details, verify identities, and document information in the EMR system. The role emphasizes accuracy, HIPAA/EMTALA adherence, and courteous service to patients and families.

Responsibilities include handling co-pays, providing required documentation, and coordinating with interpreters to support non-English speakers.

Qualifications

• High school diploma or GED required.
• 1-3 years hospital experience preferred.
• 1-3 years registration experience in medical setting preferred.
• 1-3 years familiarity with EMR systems; EPIC preferred.
• Ability to type at least 45 words per minute."
• Knowledge of medical insurances.
• Knowledge of medical terminology.
• Must be detail oriented, able to problem solve, multi-task and cover areas as needed.
• Bilingual helpful but not required.
• Patient Financial Svcs Spec - HBI Learning must be completed during onboarding.

Responsibilities

• Greet and receip t patients arriving at ER or ambulance entrance.
• Capture demographics and insurance information; verify two identifiers.
• Enter data into EMR and ensure data accuracy.
• Collect patient co-pays and deposit daily receipts with proper documentation.
• Provide required documents and maintain a clean, safe workstation.
• Coordinate with interpretive services for non-English speakers.
• Escort patients; answer phones promptly and professionally.
• Support registration duties across ER as needed.

Skills

Typing 45 wpm

Medical terminology

Health insurance knowledge

Detail oriented

Problem solving

Multi-tasking

Bilingual (optional)

Education

High School diploma / GED

Tools

EPIC

Job description

City/State: White Plains, New York. Department: WPH Patient Access Admitting_2. Work Shift: Day. Work Days: 0. Scheduled Hours: 3 PM-11 PM. Hours Per Pay Period: 0. Pay Rate/Range: $27.61 - $41.42. For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Emergency Room (ER) Registrar is responsible for greeting and receipting all patients presenting to the emergency department in an ethical and efficient manner. In this role, you'll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all EMTALA and HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Receipts & greets all patients arriving to the main ER or the ambulance entrance.
• Provides identification bracelet to all patients upon arrival, entry in EMR and verification of two patient identifiers.
• Registers all patients requiring Emergency Services promptly and efficiently.
• Responsible for quality assurance – reviews registration information/data for accuracy and corrects delinquent data.
• Integrate the use of Health Information System (HIS) for recording and completing all necessary patient demographics, insurance eligibility, copays, and correcting registration errors at the time of registration
• Scan insurance cards and legal patient identifications
• Scans face sheets sent in with patients arriving from other healthcare facilities.
• Obtains and witnesses all signed consents related to the registration for treatment and billing purposes.
• Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights)
• Responsible for collection of all patient responsibility/co-pays promptly after medical services.
• Deposit daily co-pay collections into safe with all required receipts, reconciliation sheets and reports in a sealed envelope with your signature on the envelope.
• Follow Observation protocol when patient assigned from the ER.
• Responsible for using the language interpreter for patient preferred language is other than English
• Responsible for Press Ganey patient satisfaction.
• Complete work queues during downtime to assist Patient Accounts with accurate and timely billing.
• Must handle answering telephones promptly, efficiently, and professionally.
• Escorts visitors and patients to appropriate areas; provides information to assist patients and/or visitors.
• Maintains a safe, clean, and functional workstation/environment.
• Performs all other related duties as assigned.

Qualifications

• High School Required or GED
• 1-3 years Previous hospital experience preferred.
• Preferred 1-3 years Previous registration experience in a medical setting (physician office, hospital) strongly preferred
• Preferred 1-3 years Familiarity with electronic medical record systems, EPIC preferred.
• Preferred Ability to type at least 45 words per minute (High proficiency)
• Knowledgeable in medical health insurances. (Medium proficiency)
• Knowledge of medical terminology. (Medium proficiency)
• Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed. (High proficiency)
• Bilingual helpful but not required (Low proficiency)
• Patient Financial Svcs Spec - HBI Learning must be completed during the onboarding process and prior to start

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades, and in 2025 was awarded an "A" Safety Grade from the Leapfrog Group for the 14th consecutive time.