Infrastructure Technician (On-Site)

Gila Regional Medical Center; Silver City (NM); On-site; USD 38,000 - 62,000; Full time

Job summary

Gila Regional Medical Center in Silver City, NM is seeking an IS Computer Operator to staff the Network Operations Center at the main facility. You will track help desk tickets, manage inventory, assist with equipment procurement, and support monitoring of critical software, hardware, and environmental systems.

Responsibilities include handling incoming issues by phone, email, or in person, following procedures, performing password resets, toner replacements, and updating documentation in the

Qualifications

• Minimum high school diploma or GED.
• One year IT work experience; associate degree may substitute.
• Ability to collaborate across multiple teams and provide good customer service.

Responsibilities

• Manage incoming support issues via phone, email, and walk-up; track to completion.
• Monitor critical hardware, software, and environmental systems per procedures.
• Perform password resets, toner replacements, and small procurement tasks.
• Draft and update procedures for computer support issues.
• Maintain inventory tracking and coordinate with IS Director.

Skills

Customer service

Ticketing system

Time management

Problem solving

Team collaboration

Education

High School Diploma or GED

Associate’s degree (substitute for experience)

Tools

IS Event Monitoring software

Ticket management system

AD monitoring applications

Job description

Descripto

The IS Computer Operator is responsible for manning the Network Operations Center at the main facility. S/he tracks help desk tickets, inventory responsibility’s, equipment procurement, printer support for ordering replacing toner throughout the organization, and supports issues according to procedure for inspecting and monitoring critical computer software, hardware, and environmental systems.

Essential Functions

• Manages incoming support issues through phone calls, email and walk-up window, prioritizing and tracking each issue to completion. Documents each interaction in the ticket management system.
• Follows pre-defined procedures to monitor and inspect critical computer hardware, software, security and environmental systems.
• Resolves first level calls including password resets, toner replacements, equipment procurement, documentation, and minor computing problems with pre-defined fixes or procedures from a knowledgebase system.
• Drafts and updates procedures and documentation related to computer support issues.
• Works to establish constant tech skills improvement.
• Manages and maintains all inventory asset tracking and procurement needs per IS Director.
• Monitors all systems through IS Event Monitoring software.
• Audits AD anomalies through IS monitoring applications reports and opens tickets up immediately to Senior Infrastructure Architect and Director of Information Systems.
• Maintains all software inventory and reports any issues to Director of information Systems.
• Additional duties as assigned.

Requirements

EDUCATION & TRAINING REQUIREMENTS

• Minimum High School Diploma or GED
• One year IT work experience
• An Associate’s Degree may substitute for the required experience

Work Experience Requirements

• Ability to successfully collaborate with multiple teams
• Good customer service, time management, problem solving and timely decision making abilities
• Computer aptitude and familiarity with the basic operation of typing and navigating software

Note: Job description available upon request.

**All required documents must be presented at time of hire.**EXTERNAL APPLICANT: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.

GRMC is an Equal Opportunity Employer