Infrastructure Support Specialist

Gardant; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

ESOP (Employee Stock Ownership Plan)

Gym membership & wellness program

EAP & Maven family planning program

401(k) with employer match

Paid time off

Job summary

Gardant seeks an Infrastructure Support Specialist to maintain core infrastructure systems in the Columbus, OH region. You will monitor LAN/WAN, phone and nurse call networks, design cabling layouts, and resolve issues to prevent downtime.

You will implement patches, perform backups and disaster recovery tests, document changes, and ensure security compliance while staying current with industry best practices.

Qualifications

• Bachelor’s degree or equivalent IT experience.
• 3+ years hands-on IT infrastructure support.
• Familiarity with IT security standards and compliance frameworks.
• CCNA, Security+ or CompTIA Network+ is a plus.

Responsibilities

• Monitor and support performance of LAN/WAN, routing, firewalls, wireless, phone, and nurse call systems.
• Design Ethernet/phone cabling and wiring layouts.
• Perform regular system checks and resolve issues to prevent downtime.
• Respond to infrastructure incidents and follow escalation procedures.
• Install, configure, and maintain infrastructure equipment and cabling.
• Apply patches, updates, and upgrades in a timely manner.
• Test and implement backup strategies and disaster recovery procedures.
• Maintain documentation of configurations, changes, and incidents.
• Ensure compliance with security policies and regulatory requirements.

Skills

IT infrastructure support

IT security standards

Cisco Meraki

Ubiquiti

Networking basics (LAN/WAN)

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Cisco Meraki

Ubiquiti

VOIP systems

Low voltage wiring

Job description

Gardant is seeking an Infrastructure Support Specialist to support, maintain, and enhance the core infrastructure systems that power our Communities. This role is ideal for a hands-on IT professional who thrives in a collaborative environment and is committed to excellence, security, and service. This role will support the Columbus Ohio region.Responsibilities:Monitors and supports performance of network (LAN/WAN, routing, firewalls, wireless), phone, nurse call alert, and other essential infrastructure systemsDesigns and implements the Ethernet/phone cabling designPerforms regular system checks and proactively resolve issues to prevent downtimeResponds to infrastructure incidents, implement corrective actions, and follow proper escalation proceduresInstalls, configures, and maintains infrastructure equipment and cabling to meet high quality standardsApplies patches, updates, and upgrades to infrastructure components in a timely mannerImplements and tests configuration and data backup strategies and disaster recovery proceduresMaintains accurate documentation of configurations, changes, and incident resolutionMaintains detailed records of infrastructure configurations, incidents, and changes.Ensure that infrastructure complies with security policies and regulatory requirements while monitoring for security vulnerabilitiesMonitors systems for security vulnerabilities and implement protective measuresAssists in infrastructure audits and security assessments, remaining current with evolving technologies and industry best practicesQualifications:Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience required3+ years of hands-on experience in IT infrastructure supportFamiliarity with IT security standards and compliance frameworksFamiliarity with Cisco Meraki, Ubiquiti, and other network infrastructure, analog and VOIP phone systems, and wiring standards for low voltage deploymentsIndustry certifications such as CCNA, Security+, or CompTIA Network+ are a plusOccasional travel may be required - Must hold valid driver’s license in good driving record as determined by the insurance carrierBenefits:Comprehensive medical, dental, and vision benefit packagesEmployee Stock Ownership Program (ESOP)Employer-subsidized gym membership & wellness programEAP & Maven family planning program401(k) with biweekly employer matchOutside-In Employee Referral ProgramIntentional work-life balance supported with competitive Paid Time OffSelf-service payroll & tools (PayCom)