Field Service Technician Level II - Columbus, Ohio

K Group Companies; Columbus (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base salary

Bonus and commission programs

Paid Time Off (PTO)

100% employer paid family health insurance

401k with Safe Harbor contributions

Employer-paid disability insurance

Employer-paid dental & vision

401k with Safe Harbor

Profit sharing

Job summary

A local technology service provider is seeking a dedicated Field Service Technician II to join their team in Columbus, Ohio. The role involves executing installation responsibilities, mentoring Level 1 installers, and ensuring effective communication. Candidates should have at least 2 years of construction trade experience, advanced electrical knowledge, and strong communication skills. The position offers competitive compensation, a supportive work environment, and various benefits, ensuring a solid career path within the company.

Qualifications

• Minimum 2 years with a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience in previous work.
• Basic telecommunication knowledge (TCP/IP, VoIP, etc.).
• Ability to read architectural drawings.
• Valid US Driver’s license.

Responsibilities

• Execute Level I installer responsibilities by following documentation.
• Handle project and service tickets with exceptional organization.
• Communicate with Project Delivery Coordinators and customers.
• Perform Factory Authorized Testing (FAT) of products.
• Support team leading and mentoring of Level 1 installers.
• Maintain communications with Project Delivery Coordinators, Project Managers, and customers.
• Work with nurse call systems, card access systems, and video surveillance products.
• Pursue leadership and communication skill development.
• Perform FAT testing and ensure systems are installed to high quality.
• Configure systems and oversee commissioning to deliver reliable operations.
• Take on additional duties as needed.

Skills

Knowledge of electricity

Team management experience

Communication skills

Field experience

Knowledge of networking

IT networking basics

Reading drawings

Driver's license

Job description

Field Service Technician Level II – Columbus, Ohio

Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Columbus, Ohio area!

Responsibilities

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service.
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments.
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results.
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity.
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement.
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution.
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects.
• Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team.
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards.
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions.
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations.

Qualifications

• Minimum 2 years with a previous construction trade.
• Advance knowledge of electricity (high and/or low voltage).
• Hands‑on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc).
• Ability to identify and use common low voltage cabling.
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver’s license.

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family‑owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation And Benefits

• Competitive base salary based on experience.
• Bonus and commission programs.
• Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO).
• 100% employer paid family health insurance premium.
• 100% employer paid disability insurance.
• 100% employer paid dental & vision insurance.
• 401k with Safe Harbor contributions from company annually.
• Profit sharing opportunities.